Administrative Assistant Customer Service

Robin Hiltz

** ****** ***** **. 973-***-****

Apt. K-41 *************@*****.***

Randolph, N.J. 07869

OBJECTIVE

Seeking parttime employment in a professional office setting that will compliment my organizational skills and ability to provide outstanding customer service.

WORK EXPERIENCE

Maschi’s Food Service, Chester, NJ

10/15/2024 – Present

Food Service Worker

Seasonal worker

Help prepare food

Set up the food

Serve the Students

BASF, Corp., Florham Park, NJ

9/30/2014 – January 31, 2024

Office Assistant – Contractor: Accounts Payable Department:

Open, sort and apply bar codes to invoices, based on different entity names, sent via postal mail

Review invoices received and if any missing information send back to vendor with letter stating what is needed

Scan bar coded invoices into scanner Fujitsu fi-6670 and send to OCR program

Problem solving with root cause analysis and solution finding

Print and mail paper checks and, when needed, perform special handling process

Create FEDEX labels

Logs VAT for expenses US employees incur while traveling abroad for company

Mail quarterly Contribution letters and handles the responses as they are received

Review of freight invoices and submission to a third-party freight audit and payment service company

Purge retained paper copies after designated retention period

Receive Tax Payment checks, send to NA Mobility – to receive Account and General Ledger Information, send to Bank for Deposit

Receive Checks made out to BASF, and in turn send to the Bank for Deposit

BASF has over 30,000 Vendors, I have knowledge in SAP and WEBEX

Equiquest, Inc., Parsippany, NJ 1990 – 3/2014

Secretary/Client Liaison - Provide administrative support and assistance with managing daily office operations; provide superior customer service

Acts as a resource to corporate and private clients for selection of equity products and related inquiries

Manages new and on-going customer accounts, initiates orders

Orders Judgments on clients

Orders State UCC reports for the banks

Maintains detailed legal documents and confidential records

Handles all calls, researches inquires and resolves problems

Generates electronic records, reports and correspondence

Randolph Township School District, Randolph Township, NJ 2012

Substitute Secretary

Provided interim secretarial support within public school district; duties included:

Assisted teachers and education staff

Answered phones/triaged calls, typing, filing and transcribing records

Maintained log of student visits and parent calls

COMPUTER/OFFICE SKILLS

Proficiency in Microsoft Word/Excel/Fujitsu Scan Snap Scanner as well as basic office equipment including: scanning, copying, collating, faxing and managing of multiple phone lines

EDUCATION

Randolph High School Randolph, N.J. Graduated

Contact this candidate