Customer Service Well-Being

Rachel Yoes 201-***-**** ***** Blanco Springs, #**10, San Antonio 78258

**************@*****.***

Possessing a dynamic skill set cul vated through diverse roles in healthcare and hospitality, I bring a unique blend of technical exper se, me culous aten on to detail, and a commitment to excep onal service. Proficient in administering medica ons, monitoring vital signs, and performing blood sugar analysis, I specialize in the precise delivery of insulin shots, ensuring the well-being and comfort of individuals under my care. My hands-on experience in personal care ac vi es reflects adaptability and a comprehensive approach to resident well-being. Addi onally, my background in the hospitality sector has honed customer service, organiza onal, and collabora ve skills, enabling me to contribute effec vely to team environments. With a proven track record of naviga ng varied responsibili es with unwavering dedica on, I am poised to bring a valuable and adaptable skill set to contribute to the success of any company.

Job Experience:

Chapters Living (November 19, 2023 – Current): Med Technician

• Administer medica ons and perform blood sugar analysis for 22 senior individuals with Alzheimer's disease.

• Specialize in the precise administra on of insulin shots, ensuring residents' well-being and comfort.

• Monitor and record vital signs, showcasing me culous aten on to detail in maintaining accurate healthcare records.

• Foster a suppor ve and nurturing environment, contribu ng to enhanced overall health and quality of life for residents.

Shavano Park Senior Living (December 4, 2021 – January 3, 2023): Medica on Technician / Caregiver

• Administered medica ons, monitored blood pressure, and performed blood sugar analysis for senior individuals with Alzheimer's disease.

• Provided hands-on personal care, including assistance with changing clothes and showering.

• Specialized in precise administra on of insulin shots, ensuring resident comfort and well-being.

• Maintained me culous records of medica ons and healthcare interven ons, demonstra ng aten on to detail.

Hyat Regency Hill Country Resort And Spa (May 16, 2009 – November 10, 2020): Security Officer / Front Desk / Shipping and Receiving

• Ensured hotel security as a Security Officer, responding to customer service calls and maintaining detailed bloter reports.

• Excelled in providing excep onal customer service at the front desk, managing reserva ons and leveraging security background to enhance guest sa sfac on.

• Played a key role in the Shipping and Receiving department, overseeing inventory processes and collabora ng cross-func onally to meet opera onal needs.

• Developed strong customer service, organiza onal, and collabora ve skills through diverse roles within the hospitality industry.

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