Customer Service Relations

AF AMANDA FRICHTER

**************@*****.*** 601-***-**** Meridian, MS 39305

PROFESSIONAL

SUMMARY

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

SKILLS Customer Complaint Resolution

Positive Attitude and Energetic

Computer Proficiency

Insurance Eligibility

Customer Transactions

Customer Relations

Merchandise Packaging

Cash Register Operation

Inventory Stocking

Phlebotomy Functions

Butterfly Venipuncture

Information Gathering

Patient Data Management

Systems

Specimen Collection

Individual Tax Returns

Client Records Review

Sales and Marketing Support

WORK HISTORY Receptionist Assistant John O'neil Johnson Toyota 01/2021 - CURRENT Motor Company - Meridian, MS

Maintained order and cleanliness of reception area for professional and inviting atmosphere.

Managed multi-line telephone system and greeted claimants during office visits.

Prepared, collected and distributed outgoing and incoming mail and packages.

Greeted numerous visitors, vendors and interview candidates. Organized electronic and hard copy filing systems for easy retrieval of documents and information.

Communicated with individuals entering building to boost security, assist visitors and keep visitor log.

Merchindiser Oreilly Auto Pats - Meridian, Ms 06/2017 - 10/2020 Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Rotated merchandise and displays to feature new products and promotions.

Protected store from loss or theft by setting and enforcing clear security policies.

Rotated stock to achieve optimum appeal and minimize shrinkage. Tax Preparer FastTax - Kosciusko, MS 01/2013 - 04/2016 Completed and filed returns with tax departments at local, state and federal levels.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Offered clients recommendations to reduce tax liabilities. Prepared written responses or tax return amendments to resolve state and federal notices.

Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation. Cashier Sunflower Grocery - Kosciusko, MS 06/2013 - 02/2014 Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Performed cash, card and check transactions to complete customer purchases.

Client Service Representative Family Check 10/2007 - 05/2011 Advance - Kosciusko, MS

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained accurate record-keeping with proactive attention to client information updates.

Coordinated with operations staff to resolve service problems and boost client satisfaction.

Educated clients on account services and resolved client inquiries regarding statement information and account balances. Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.

Called existing and prospective customers to evaluate desires and offers.

Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

EDUCATION Med Lab Training Center, Ms 04/2019

Certification: Phlebotomy

Victorville High School, Ms 01/2014

GED

CERTIFICATIONS PT - Phlebotomy Technician

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