Customer Service Personnel

CURRICULUMVITAE

Martin K. Mbogo

Marital Status: Single

Religion: Christian

Passport Number : AK1013419

Country: Kenya

PERSONAL STATEMENT

Talented service personnel who is successful at consistently delivering the highest quality service. Fast worker who goes the extra mile to sell more and keep customers happy. Well-versed in customer service and Guest satisfaction.

EMPLOYMENT HISTORY:

PAPPAROTI RESTAURANT, DJIBOUTI CITY, DJIBOUTI. August 2024 to April 2025. Restaurant Supervisor.

● Hiring, training, and scheduling staff; conducting performance evaluations.

● Ensuring guest satisfaction, addressing complaints, and handling inquiries.

● Monitoring food quality and presentation, maintaining cleanliness, and ensuring

compliance with health regulations

● Managing inventory levels, placing orders, and minimizing waste.

● Assisting with budgeting, monitoring expenses, and helping to increase profitability.

DOHATNA HOSPITALITY CO., DOHA, QATAR

6th November 2022 to 24th December 2022

Bartender/Private Suite Attendant {FIFA World Cup 2022}

●Welcoming VIP guests to the stadium private suite and sitting them.

●Taking, preparing and serving beverage orders to guests promptly.

●Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.

●Pick-up food orders from the kitchen and communicate any special instructions or allergies to the chef.

●Ensure guest satisfaction by providing excellent service.

●Up-sell all promotions available at the restaurant.

●Accurately total, process and collect payments from guests.

●Perform opening and closing duties to ensure the outlet is ready to receive guests.

RADISSON BLU HOTEL, NAIROBI

June 2016 to AUGUST 2024

Bar Waiter

●Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders

●Planning drink menus and informing customers about new beverages and specials

●Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers

●Checking identification to ensure customers are the legal age to purchase alcohol

●Taking inventory and ordering supplies to ensure bar and tables are well-stocked

●Adhering to all food safety and quality regulations

●Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash – register

●Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.

Room Service Attendant

•Greeting guests and responding to queries.

•Delivering food, drinks and any necessary utensils and condiments to guest in their room.

•Clearing utensils from guest rooms.

All Day Dinning Attendant

●Greet customers. Make reservations, and seat patrons when tables are available.

●Hand out menus and explain menu items and specials to guests.

●Take customer orders and deliver to food servers.

●Deliver prepared food to patrons and clean tables.

●Handle customer complaints

LENOTRE PARIS, DOHA

2013 to 2015

Bartender

●Greet customers and present beverage menus

●Make recommendations and answer all related inquiries

●Check identification of customers to verify they are of legal drinking age

●Take orders from serving staff or directly from customers

●Record drink orders accurately into register system

●Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes

●Peel, slice and pit fruit for garnishing drinks.

●Mix and garnish cocktails according to standard specs

●Serve snacks to customers seated at the bar

●Up sell drink and snack items to customers

●Respond promptly to requests from customers in a polite and professional fashion

●Attempt to limit problems related to customers' excessive drinking by following established procedures

●Process transactions using the POS system

●Prepare checks for customers

●Process customer payments

●Arrange glasses and bottles into attractive and functional displays ● Ensure clean glasses, bar equipment and working areas

●Comply with all health, safety and hygiene standards and policies

●Balance the cash register at the start and close of each shift

●Monitor inventory

●Order and restock bar inventory

FLAMES HOTEL, NAIROBI

2012 to 2013

Bartender

•Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

•Interact with customers, take orders and serve snacks and drinks

•Assess customers’ needs and preferences and make recommendations

•Mix ingredients to prepare cocktails

•Plan and present bar menu

•Check customers’ identification and confirm it meets legal drinking age

•Restock and replenish bar inventory and supplies

•Stay guest focused and nurture an excellent guest experience

•Comply with all food and beverage regulations

EDUCATION

NAIROBI COLLEGE OF

2010 – 2012 BUSINESS STUDIES

CERTIFICATE

● Certificate in Community Development

Nairobi, Kenya

2008 MAKERERE UNIVERSITY

CERTIFICATE

● Computer Networking (CCNA)

2006 – 2007 HANA INTERNATIONAL

Kampala, Uganda

SECONDARY SCHOOL

ADVANCE LEVEL

● Secondary School Education

Nsangi, Uganda

2002 – 2005 BALKAN HIGH SCHOOL

ORDINARY LEVEL

● Kenya Certificate of Secondary Education

Nairobi, Kenya

1993 – 2001 SALAMA PRIMARY SCHOOL

Nairobi, Kenya

CERTIFICATE

●Kenya Certificate of Primary Education

KEYQUALITIES

●Friendly ● Tolerant

●Adaptable

●Tremendous stamina

●Exceptional interpersonal skills

●Exceptional customer service, sales & marketing skills ● Team player as well as ability to work independently

REFERENCES

AVAILABLE ON REQUEST

Contact this candidate