Project Manager Scrum Master

Olinka Otoshi

St Augustine, FL 904-***-**** ******.******@*****.***

Experienced Project Manager

Proven track record leading cross-functional teams, optimizing operations, and delivering strategic IT projects. Skilled in system implementation, financial controls, and full project lifecycle management. PMP and Agile Scrum Master certified, committed to continuous professional growth. Core Competencies

Project Integration Stakeholder Management Scope & Schedule Control Cost & Quality Management Risk Management Team Leadership Process Improvement Communication Training & Support Education & Certifications

MBA, Sacred Heart University

BA in Management Information Systems, Sacred Heart University Graduate Certificate in Accounting, Sacred Heart University Project Management Professional Certification (PMP Renewed 06/ 25/24), Project Management Institute Agile Scrum Master Certification (ASM 05/13/24),Exin. Professional Experience

EZSystem LLC . Jacksonville, FL

Project Manager April 2025 - Present

● Lead end-to-end project delivery by aligning cross-functional teams, managing scope, timelines, and budgets, and ensuring seamless integration of business processes to achieve strategic IT objectives.

● Manage the project lifecycle, ensuring compliance with timelines and deliverables while driving effective business process integration.

● Coordinate resources, assign tasks, and lead project planning efforts to ensure the timely and successful delivery of IT initiatives.

● Contribute to the creation of Statements of Work (SOWs) and provide weekly updates on project status and cost tracking.

360 Risk Management Associates. (Insurance). Stamford, CT Project Manager (Part-Time Consultant) January 2024 - October 2024

● Enhanced internal reporting processes in collaboration with the sales team to meet evolving business requirements, significantly improving customer satisfaction.

● Developed and implemented a comprehensive project communication plan, delivering regular status updates and resolving conflicts while managing competing priorities.

● Fostered team motivation and performance through leadership and support, ensuring project milestones were met.

● Oversaw resource allocation, task assignments, and project planning to facilitate timely project execution.

Career Note: Family Business (Part-Time) April 2021- January 2024 MA, FL

● Managed operations, financials, and vendor relationships across multiple properties to improve efficiency and maintain quality standards

Association of Ship Brokers and Agents. (Shipping/trading). Englewood, NJ Project Manager May 2020 - February 2021

● Led the planning, design, and implementation of a trading platform, addressing critical operational needs while aligning with business strategy.

● Developed business cases for project initiatives to ensure strategic alignment and stakeholder buy-in.

● Maintained a groomed product backlog and facilitated Agile ceremonies (Sprint Planning, Daily Scrum, Sprint Retrospective) to drive team objectives.

● Created detailed flowcharts and user stories, ensuring developers adhered to project specifications and quality standards.

● Conducted comprehensive testing and implemented corrective actions to enhance platform functionality, presenting progress reports to the board and stakeholders.

● Identified and mitigated project risks through thorough risk assessments. Medinstill. (Pharmaceutical) New Milford, CT

Portfolio Manager / Project Manager January 2017 - April 2020

● Managed 14 projects, supervising a team of 5+ project managers to achieve delivery targets through strategic planning and execution while ensuring adherence to project timelines and effectively addressing evolving business changes.

● Developed detailed project plans, tracking progress against milestones and facilitating stakeholder communication through an established communication plan.

● Spearheaded a special project for the Bill Gates Foundation, resulting in the development of a grant-awarded application worth $500K.

● Collaborated with SUN Pharmaceutical on a program that gained FDA approval within one year, demonstrating effective stakeholder management and project execution.

● Compiled variance and financial analysis reports to inform management decisions, proactively addressing potential project bottlenecks with solutions to keep projects on track.

● Assisted the Supply Chain Director in logistics and supplier negotiations, contributing to enhanced efficiency in supply chain management strategies.

HomeServe. (Home Warranty Service) Norwalk, CT

Applications Support Analyst / November 2016 - December 2016

● Led troubleshooting initiatives for critical systems, coordinating efforts to resolve operational issues and enhance overall performance.

● Managed comprehensive support for third-party and custom applications, implementing processes to ensure sustained quality and efficiency.

● Developed and enforced industry-standard practices across technical processes, prioritizing tasks and ensuring adherence to established documentation and support procedures.

● Collaborated with cross-functional teams to optimize application performance and drive continuous improvement.

Locke Lord LLP (Law firm) Stamford, CT

Desktop Support Analyst December 2003- November 2016

● Managed IT operations for a satellite office, including new projects, system implementations, upgrades, and ongoing technology support

● Supported growth initiatives by training staff on technical processes and systems, optimizing operational efficiency by 15%.

● Executed IT systems implementations while ensuring stakeholder engagement and adherence to project deadlines, achieving a 30% reduction in system upgrade downtime.

● Identified workflow optimization opportunities, recommending and implementing streamlined solutions for enhanced operational performance.

● Improved the overall quality of application, documentation, and support procedures. Cummings & Lockwood LLP (Law Firm) Stamford, CT

Systems Analyst June 1998 - December 2003

● Responsible for the implementation and maintenance of all applications and web-based apps.

● Analyzed application usage and reduced application license fees by 40%.

● Diagnosed and resolved unique, nonrecurring problems associated with application software and operating systems.

● Managed and supported over 200 applications and maintained the integrity of all sensitive data.

● Controlled administrative and user access to network resources including apps, files directories, hardware, and volume space in the servers

● Planned, tested, researched, and installed new operating systems and software upgrades Languages: Spanish

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