Billing Specialist Urgent Care

Quiwana Gilbert

Work Experience

Ferndale Urgent Care, Ferndale MI - Extern

January 2025 - June 2025

●Patient Intake

●Insurance Verification

●EMR and charting system computer use

●Patient records management

●Telephone procedures

●HIPPA Compliance

●Appointment Scheduling

Massachusettes Health, Remote - Billing specialist

January 2023 - December 2023

●Assisting insurance members with policy information.

●Helping with pharmacy questions

●Enrollment inquiries

Maximus, Remote - Billing specialist

October 2022 - January 2023

●Helping members with billing inquiries

●Benefits inquiries

●Assisting with escalations.

Trinity Health, Farmington Hills - Billing specialist

October 2017 - February 2020

●Assisting with EHR to correct certain things and asking facility questions on things we needed to get complete

●Assisting providers with corrections

●Keeping files faxing and emailing information

Everise, Remote - Healthcare specialists

July 2024

●Provided accurate, valid and complete information by using the proper methods/tools.

●Met personal/team sales targets and call handling quotas.

●Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

●Kept records of customer interactions, processed customer accounts and filed documents.

●Followed communication procedures, guidelines and policies.

●Reviewed or made changes to customer accounts.

●Researched answers or solutions as needed.

EDUCATION

Ross Medical Education Online, Taylor, Michigan - Medical Billing and Coding and Office Administration

Present

ICDC College, Online - Health and safety Management OSHA cert

January 2017

●Food and Safety contamination

●Management skills

●Inspection skills

●Associates degree

SKILLS

Accounts receivable, accounts payable

Electronic health records and medical practice management software

ICD-10, CPT, and HCPCS coding

Insurance billing, filing, and reimbursement procedures

Knowledgeable in training, mentoring, and supervising medical administrative and front office staff

Medical terminology, anatomy and physiology

Other administrative duties required of medical office management professionals

Patient check-in and check-out procedures

Payroll processing

Understanding of meaningful use guidelines

CERTIFICATIONS

Medical Office Billing Administration

May 2024 - June 2025

ROSS College

3.9 GPA, Certified in Medical office and Billing Administration

CPR/First aid

March 2022 - March 2024

PCT

April 2008 - August 2008

Aress academy

EKG,ECG,CNA, and Phlebotomy and PCT

Contact Info:

20150 Greeley st.

Detroit, Michigan 48203

Phone: 586-***-****

**************@*****.***

Quiwana Gilbert

https://rossedge.com/Quiwana-Gilbert

Contact this candidate