Project Management Health Plan

JOCELYN J. BOUDREAU

** ******** ** ***********, ** 60440

832-***-**** ************@*****.***

Corporate Trainer

Results-oriented training and development professional with extensive experience designing and facilitating multi-disciplinary continuing education opportunities. Specialized experience training researching, writing conducting, and reporting professional development activities in support of the onboarding process for new employees. Demonstrated ability to manage multiple projects-working strategically in collaboration with community and organizational stakeholders resulting in the achievement of partnerships with multiple stakeholders to achieve organizational effectiveness. Able to identify individual and group learning needs, create customized development strategies, and coach senior management for improved outcomes. Strategic thinker who is big-picture oriented while remaining fully capable of Agile tactical action plans to propel best practices forward.

AREAS OF EXPERTISE

Organizational Change Leadership Development Soft Skills Training Onboarding Employees Conflict Resolution Strategic Planning Performance Improvement Learning Management Systems Agile Project Management Voice-over Professional Narration for Training.

Mediation & Facilitation Data Analysis Report Writing Record Keeping

Needs Assessment Coaching & Mentoring

PROFESSIONAL EXPERIENCE

02/17/2025 – Present

Independent Contractor Virtual Therapist

Provides online therapeutic treatment to individuals and couples to help them overcome challenges. Uses Evidence based interventions include including but not limited to Cognitive Behavioral Therapy, Solution Focused Therapy, Dialectical Behavioral meeting with clients to help assess and treat emotional and psychological problems, provide exercises and tools to help break negative patterns of thinking and assist patients in communicating more effectively.

UnitedHealthCare Community & State

UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system

06/01/2018 – 11/07/2024 Senior Clinical Trainer National Team

Effectively collaborate with Health Plan Leadership in preparation for the LTSS Medicaid go live. Work with Instructional Designers for delivery of training programs across the enterprise. Proactively identify solutions for emerging gaps. Research and develop end to end training solutions using Agile methodology. Work with leadership to update materials to remain in compliance with evolving contractual requirements. Engage in onboarding activities related to the establishment of competency for Community & State newly hired employees; ensure transfer of knowledge occurs effectively. Achieve mastery in multiple clinical systems as identified by the Health Plan; provide support and consultation to Health Plan Leadership regarding learning and development plans. Participate in the development training solutions arising from various stages of Agile processes.

10/01/2016 – 05/31/2018 Instructional Designer National Team

Responsible for the effective design, development and evaluation of training programs and materials Expertise in various training delivery techniques, business processes, products and systems related United Healthcare Community and State. Actively collaborates with management, functional leaders, and subject matter experts to gather information on business needs to design instructor led, Web-based and e-learning training including training processes and procedures. Identification of training needs and creation of facilitator guides as wells as conducting train the trainer sessions using Web-based techniques and interactive learning strategies. Responsible for conducting training needs analysis for the business and developing all training materials, communications, and activities to meet the role specific requirements. Development of ongoing evaluations and assessments aimed at ensuring effectiveness of programs and recommending / implementing modifications as necessary.

10/14/2013 – 09/29/2016 Senior Clinical Trainer–Texas Health Plan

Responsible for the effective delivery of training programs across the organization. Remain abreast of various training delivery techniques, business processes, products, and systems. Performs actions associated with establishing clinical competency for Community & State new hires; work with leadership to ensure transfer of knowledge occurs effectively; develop ad hoc training material as requested; Recognized within the immediate organization as resource to consult when difficult questions arise regarding learning and development. Consistently provides practical/relevant ideas and perspectives on process or practice improvements; Coaches other, translating complex nuances related to this competency into easy-to-understand terms. Participate in the development of reference and resource materials as well as engaging in senior-level discussions regarding the development and delivery of operations specific training.

OptumHealth Houston, Texas

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system

04/12/2012 – 10/13/2013 Care Advocate

Independently manages Behavioral Health members through telephonic review. Escalate appropriate cases to relevant Peer Reviewers. Maintain comprehensive electronic records including Conduct focused Facility-based reviews geared to gathering consistent clinical information to assess clinical needs, including co-occurring and co-morbid conditions, identify resources needed, and initiate discharge planning Collaborate with Providers and Facilities to define problems, desired outcomes, and interventions, and discuss appropriate levels of care based on clinical presentation and risk factors. Support outcome-focused, evidenced based best practices and guidelines with Providers and Facilities. Identify available resources

and promote use of educational materials and web-based information Examine, identify, and address gaps leading to Facility readmissions; Provide consultation to Facilities and/or Providers on a variety of issues

including safety issues, confirmation of authorizations/approvals, and requests for an explanation of the level of care, coverage determination or best practice guidelines; Formulate concise case presentations for staffing purposes Administer benefits in compliance with plan inclusions, limitations, and State/Federal mandates. Comply with HIPAA regulations

03/15/2010 – 04/01/2012 The Bair Foundation Houston, Texas

A private nonprofit organization with 37 offices operating in 8 states, dedicated to working with child and families impacted by trauma.

Program Development

Researched and created a treatment model designed to increase the overall effectiveness of direct service personnel. Delivers workshops to build skill, improve interpersonal interactions and establish a “best practice” environment across the organization so all members of the workforce have a clearly defined set of competencies which when mastered result in success. Develops and facilitates workshops using research driven practices anchored in adult learning theory; provides technical to programs supporting their transition to the new treatment model. Traveled extensively to business sites in 8 eight states to conduct 2–3-day instructor led workshops per quarter. Conducted Train the Trainer events which including an observation/certification process.

Designed and branded Structured Intervention Treatment Foster Care® (SITFC™)

Designed and delivered an innovative workshop to address crisis management “Opportunity in Crisis”

12/01/2010 - 06/30/2015 University of Texas Austin, Texas

One of the most highly respected research institutions in the country. CSWR offer specialized expertise in research methodology and/or training related to a specific topic or field of practice in the social work arena. Research conducted by the institutes often involve multidisciplinary collaboration, with social work faculty working in partnership with UT and national researchers in the fields of business, criminal justice, law, government/public affairs, nursing, and medicine, Insurance, and financial services companies in the world with 115,000 employees and operations in more than 130 countries and jurisdictions.

12/01/2010 - 06/30/2015 Training Consultant Texas Department of State Health Services Austin, Texas

Key contributor to the ongoing professional development and effectiveness of individuals certified through Texas DSHS. Created and deliver learning programs on diversity issues, business ethics, change management, and stress reduction. Partnered with senior-level leaders to identify training needs, develop, and deliver customized programs/ workshops.

08/20/2008 - 02/04/2010 Fulshear Ranch Academy Needville, Texas

Fulshear Ranch Academy; a therapeutic transitional living facility for young women, provides therapeutic learning environment designed to support dually diagnosed young women as they rediscover and rebuild their lives through a combination of individual, group, experiential, and equine therapies these young women prepare to successfully meet the challenges of adulthood.

Therapist – Provided group, family, and individual therapy from a variety of therapeutic approaches, including change theory, Reality Therapy, Dialectical Behavioral Therapy and Rational Emotive Behavioral Therapy in a multidisciplinary environment.

10/15/2002 – 11/01/2008 Rosecrance Health Network Rockford, Illinois

Rosecrance is a Joint Commission accredited private not-for-profit organization offering behavioral health services for children, adolescents, adults, and families. Rosecrance serves more than 13,000 families each year through a variety of programs

Staff Education Coordinator – Central conduit for professional development across disciplines, worked closely with Human Resources during onboarding of new employees, including coordination of all aspects of discipline specific training plans. Developed and facilitated structured curriculum to newly onboarded employees; consulted with human resources in developing a competence-based evaluation system linked with training and demonstrated ability. Provided support senior leadership in the planning, researching, designing/developing, and implementing a variety of competence-based curricula. Engaged in continuous process improvement through needs assessments; used training evaluation compliance data to revise/modify process and training and e-training initiatives.

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