Administrative Assistant Customer Service

LISETTE ROSALES

**** **** ****** # *

NORTH BERGEN, NJ 07047

551-***-**** * **************.**@*****.***

Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions, with a solid background in the administrative field. Excels at multi-tasking in a fast -paced environment, completing projects within time and budgets. Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, Internet, Payroll system, QuickBooks, PowerPoint, and Fluent Spanish / Bilingual

EDUCATION

NEW JERSEY CITY UNIVERSITY, JERSEY CITY, NJ

Bachelor’s Degree Business Administration * June 2004

DRAKE BUSINESS SCHOOL, NEW YORK, NY

Administrative Business Management Certificate* June 1998

EXPERIENCE

North East New Jersey Legal Services - Jersey City NJ 01/20 – 03/20

Legal Secretary Assistant

NNJLS is a private non-profit public interest law firm that provides free legal help in civil (non-criminal) matters to underserved individuals and families experiencing poverty. Worked to increase the public’s knowledge of their rights and responsibilities through community legal education. Assisted clients with information due their active cases.

American European Insurance Group Company, New York, NY 03/14 – 11/19

Customer Service/ Underwriting – Administrative Assistant

Compiles data and performs routine clerical tasks to relieve underwriter of minor administrative detail, using knowledge of underwriting and policy issuing procedures. Reviews correspondence, records, and reports to select routine matters for processing. Corresponds with or telephones field personnel to inform them of underwriting actions taken

Chandler Chicco - Manhattan, New York

Receptionist/Administrative Assistant 02/13 -03/14

Open office in the mornings and close down in the evening, handle incoming calls and emails and routing appropriately, creating/editing MS excel spreadsheets, utilizing Microsoft office suite, schedule conference rooms, order catering for meetings, greet office visitors, maintain cleanliness of the office premises, maintain inventories and supplies, purchase orders, assisting manager/supervisor with other duties as needed.

ANS Advertising -North Bergen, NJ 7/11 – 7/12

Receptionist/Administrative Assistant

Greet clients and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Complete forms in accordance with department’s procedures. Compose, type, and distribute meeting notes, routine correspondence, and reports. Set up and maintain paper and filing systems for records, correspondence, and other material.

Joule Inc. 2/10 - 6-12

Receptionist/Administrative Assistant

Newark Department of Child and Family-Well Being -Newark, NJ 6/09 – 1/10

Receptionist/Administrative Assistant

Greet clients and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Complete forms in accordance with department’s procedures. Compose, type, and distribute meeting notes, routine correspondence, and reports. Set up and maintain paper and filing systems for records, correspondence, and other material. Electronically made appointments and generated purchase orders for the fiscal budget.

Hudson County Office of the Public Defenders – Jersey City, NJ 10/08 – 4/09

Legal Secretary

Open and closed files, drafted legal documents for attorneys, worked with promis gavel system. Participated in client scheduling and court planning. Assisted clients with information due their active cases. Worked with investigators to serve subpoenas and other clerical duties, relieved switchboard operator, and handled mail room.

REFERENCES: Will be furnished upon request

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