Customer Service Supply Chain

Lester Byrd

Google Fiber Warehouse Logistic Technician

Profile

Well rounded individual seeking a position in the construction industry where I can maximize my 35+ years of experience in management in construction, facilities, and the entertainment industries. Dynamic Transport and Logistics professional adept in all phases of supply chain management. Highly effective at strategically planning and managing logistics, warehouse operations, transportation details, and customer service solutions.

Employment History

Google Fiber Warehouse Logistic/Fiber Installation Technician at Google Fiber-Prince Telecom, Atlanta, Georgia

February 2023 — March 2024

• Receive and unload incoming material and compare information on packing slips with

purchase orders to verify accuracy of shipment

• Sort, count, package, label, and unpack inventory that is received

• Inspect shipments for damages, loss, or defects

• Operate dolly, pallet jack, and/or forklift in loading and unloading material and

equipment

• Stock shelves in the warehouse

• Pull spools/materials and distribute them to their designated area

• Prepare orders for shipment in accordance with the pick ticket and customer

requirements

• Package and ship in accordance with packaging guidelines and accepted

methods/practices

• Provide accurate reporting on receipt of materials and distribution of purchased items

Travel to other markets may be required for delivery/pick up of materials install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone in accordance with guidelines. small hand tools, power tools, and test equipment.

• install, setup and configure residential networking equipment such as ONT’s, routers and switches.

• You will ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.

• You will attempt to identify and remedy sources of customer-perceived issues.

• complete paperwork accurately and report and record work order status updates.

Details

Smyrna

United States

(470) 925 - 7379

**************@*****.***

Skills

Ability to Work Under

Pressure

Customer Service

Communication Skills

Decision Making Skills

Inventory Management

Systems

MS Office 365

Complex Problem Solving

Languages

American English

English

Hobbies

Play Golf, Chess, Music,Outdoor

adventure, Movies etc.

• perform customer service duties by:

• Greeting and interacting with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;

• Reviewing all requested services with the customer in order to ensure understanding and agreement;

• Educating the customer regarding product and service usage. Facilities Manager of Operations at Solomon Porch Ministries Church, Decatur, Georgia

June 2009 — January 2018

• Managed day to day church operations and administration

• Liaison between leadership, peers, and subordinates

• Facilities maintenance, organization, and inventory

• Planned, coordinated, and organized events

• Maintained detailed documentation and record keeping Assistant Superintendent/Carpenter Assistant at Turner Construction Company, Atlanta

March 2018 — May 2021

Assistant Superintendent

• Oversaw implementation and completion of projects

• Maintained detailed and accurate records of all projects

• Assisting with site inspections

• Ensuring all safety and health regulation are being followed

• Directing and managing labor on job sites

• Maintaining site morale

• Organized materials on the site

• Delivered materials to all areas of the job site

• Operating forklift and boom lift

• Maintenance of cleanliness at job site

• Assisted to carpenters, concrete finishers, framers, and surveyors

• Liaison between contractors and corporate office Education

National Center for Construction Education and Research (NCCER), Construction Education Foundation of GA (CEFGA), Atlanta, Georgia

February 2018 — March 2018

Construction Ready Program This 20-day training program promotes construction as a career with focused, intensive training and the placement of graduates in stable construction jobs with advancement potential. Earning up to eight industry-recognized credentials, graduates are trained, credentialed, and ready to work. Computer Programing, Crown Business Institute 1986-1987, Atlanta, Georgia

June 1986 — June 1987

Computer programming or coding is the composition of sequences of instructions, called programs, that computers can follow to perform tasks. It involves designing and implementing algorithms, step-by-step specifications of procedures, by writing code in one or more programming languages

Music Business/Management, The Art Institute of Atlanta 1987, Atlanta, Georgia

July 1987 — January 1988

The fundamentals of business within the music industry from a musician’s perspective.in the legal, financial, artistic, and ethical issues that face the contemporary music business professional. By networking with a diverse community of musicians, faculty, and industry professionals

Certifications

SKILLS/CREDENTIALS, Atlanta, Georgia

March 2018 — August 2019

Blueprint Reading

Competent Person Training in Fall Protection

OSHA 10 & 30 Hour Card

A.T.T.S.A Utility Flagger Certification

First Aid/CPR/BB/AED Certification

NCCER “Core” Certification

Forklift Safety Awareness

Site Layout

Laser Certification

Utilities Locator Technician 1 Certification

Powder-Actuated Tool Certification

DOT Certification

Forklift Operation certification

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