Project Coordinator System Engineer

SYED TOUSEEF M

PROJECT COORDINATOR

Ambur • ************@*****.*** • +917*********

Summary

Detail-oriented and results-driven Project Coordinator with 3.8 years of experience in the IT sector, adept at managing projects from initiation to closure. Proven ability to streamline workflows, manage budgets, and ensure timely delivery of projects through effective communication and resource. Skilled in leading scrum team, optimizing sprint planning to deliver solutions that improved operational efficiency by 60%. Adept at fostering collaboration, increasing team productivity, and deliver client-focused outcomes in high-paced, innovative environments Skilled in translating business requirements into scalable solutions, driving product roadmaps, and enhancing user satisfaction. Strong grasp of Agile/Scrum methodologies, SDLC, and cross-functional team coordination. Adept at utilizing tools like JIRA, ServiceNow, Click Up, PowerPoint to deliver high-impact digital solutions.

Professional Experience

Infosys Limited Sholinganallur, Chennai

Senior System Engineer/Project coordinator OCT 2021 - Present

Project Co-ordinator – Sally Beauty (Mar 2024 – Present)

•Designed and implemented a product delivery roadmap, delivering key projects ahead of time and under budget.

•Collaborated with 30+ colleagues across all departments to coordinate weekly meetings in the first month on the job. Developed 200+ PowerPoint presentation decks for monthly project meetings and events professionally.

•Defined and prioritized user stories and acceptance criteria using JIRA. Managed incident and change management using ServiceNow.

•Led cross-functional teams (developers, QA, ops) across geographies ensuring effective sprint delivery.

•Led client calls to gather and refine requirements, collaborated with cross-functional teams to ensure successful product delivery aligned with business objectives and product vision.

•Successfully executed Agile Ceremonies, including capacity Planning, PI planning, and sprint planning, resulting in a 93% team utilization rate.

•Successfully led a cross-functional Scrum team of 10 to deliver impactful feature enhancement in the reporting tool, improving user experience and driving high client satisfaction.

•Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur. Regularly attending the feature team’s refinement and planning sessions.

•A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues.

•Identifying areas for service improvement by analyzing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback.

Project Co-ordinator – Virgin Media (Oct 2021 – Mar 2024)

•Initiated an innovative process that reduced average ticket time by 24 hours, increasing customer satisfaction.

•Maintained product backlog and aligned roadmap with business goals.

•Ensured stakeholder alignment and product strategy execution.

•Acted as a subject matter expect, and led client calls to gather requirements, prepare FRDs, data models, and implement solutions that boosted productivity by 60% while reducing manual effort.

•Managed a scrum team, conducted agile ceremonies, creating JIRA stories, and developing roadmaps to optimize team’s productivity and efficiency.

•Acted as key liaison between development team and stakeholders to ensure clarity of requirements.

•Represented the team in cadence calls, proactively identifying and addressing bottlenecks to ensure smooth project execution.

•Used data visualization tools to identify trends and guide product decisions.

Impact: Proficient in optimizing ETL Tool for compliance, helped clients avoid penalties by ensuring adherence to regulatory and company policies

Project: Cloud Migration

•Migrated legacy data from Netezza to Google Cloud Platform (GCP).

•Created and executed migration workflows using Ab Initio.

•Verified data integrity post-migration in GCP databases.

Impact: Successfully introduced new fields in the GCP Module and Data transfer, enhancing Ab-initio processing efficiency and network data analysis by aligning with client needs and quality standards data

Project: Semantic Discovery

•Gathered and implemented 4 features, introduced third party API for creating the Credit card loan amortization schedule and enhanced the client origination process.

•Actively involved in PI (Product Increment) planning decisions and regularly kept track of change requests, risks, progress, defects.

Impact: Created a new customer portal product from 0-1 to for the smooth customer engagement

Skills

•Product Management: Project Planning, Product Development, Requirement Gathering, User Story, Backlog Prioritization, Cross Functional Team Collaboration, Business Analysis

•Agile Methodologies: PI Planning, Sprint Planning, Scrum, Kanban, Waterfall

•Project Management: Stakeholder Management, Risk Management, Release Plan, Excel, PowerPoint

•Tools: SQL Server, JIRA, Confluence, Service now, Click Up, MS Office, Tableau

Certification

•Infosys Certified Becoming a Product Manager

•Google Cloud Digital Leader (Valid till Sep 2026)

•Infosys Certified Business Intelligence

•Infosys Certified Cloud Computing

•Infosys Certified Power BI

•PMP – In Progress

EDUCATION

Saveetha Engineering College, Anna University Chennai

Bachelor of Engineering – Electronics and Communication Engineering 2017 - 2021

ACHIEVEMENTS

•RISE Award for Engineering Excellence – Recognized for innovation and technical skills.

•Earned recognition for exceptional leadership during undergraduate studies by successfully guiding a team through year-long weekly activity sessions, demonstrating strong organizational skills and team coordination.

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