Gretchen Wochner, Billing Manager
Fairport, *****, US, 585-***-****, ***************@*****.***
SUMMARY Dynamic Billing Manager with over 15 years of experience in finance and accounts receivable/payable management. Expert in processing financial transactions, reconciling accounts, and ensuring accurate billing for both clients and staff. Proven track record in streamlining operations which enhanced efficiency and accuracy in financial reporting. Adept at collaborating with various stakeholders to resolve payment issues and improve service delivery. Committed to leveraging skills to drive excellence in billing operations. WORK EXPERIENCE
01/2024 – 12/2025 Finance Manager, Re/Max Plus Fairport, US Spearheaded all bookkeeping operations to ensure financial accuracy and integrity.
Managed personal data for agents and staff, safeguarding confidential information.
Executed changes to account information efficiently and accurately. Streamlined daily bank account transactions, including transfers, e-check payments, stop payments, and deposited returned checks. Compiled comprehensive agent reports detailing daily to yearly transactions and expense reports, ensuring timely and accurate posting of auto and credit card payments for agents.
Entered and corrected general ledger information, improving record accuracy.
Processed company credit card payments and corresponding general ledger entries, maintaining financial oversight.
Reviewed and verified agent advances and compensation, including interest calculations, ensuring alignment with company policy. Validated employment details for staff and agents to ensure compliance and consistency.
Coordinated with external brokers, agents, and attorneys regarding transactions and payments, enhancing collaboration. Assessed the accuracy of W-9 and 1099 information, maintaining regulatory compliance.
Collaborated with in-house broker/owners on scheduling, onboarding, and training new staff and agents.
01/2018 – 12/2024 Bookkeeping, Accounts Receivable & Payables, Re/Max Plus Fairport, US Executed daily processing of checks for all accounts, ensuring precision in accounting records.
Managed daily deposits for operational and trust accounts, enhancing liquidity management.
Verified contracts and transactions for accuracy, improving reliability in financial reporting.
Invoiced commissions due to in-house and external agents, facilitating prompt payments.
Processed all overages on deposits, ensuring accurate financial tracking. Handled the processing of canceled and released deposit returns, maintaining transparency in transactions.
Billed agents for personal expenses related to marketing, postage, signs, and flyers, ensuring accurate expense allocations. Administered weekly commission payouts for agents, ensuring timely remuneration.
Administered weekly payroll for staff, guaranteeing adherence to payroll schedules.
Processed and managed all company bills, optimizing payment efficiencies.
Assisted and supported the Finance Manager in entering new agent profiles, ensuring a streamlined onboarding process. 01/2019 – Present Part Time Accounts Payable/Receivable, Harris, Chesworth, Johnstone & Welch, LLP
Rochester NY
Received deposit information and entered it into the general ledger, enhancing financial accuracy.
Reconciled bank accounts monthly, facilitating accurate financial reporting. Prepared monthly trial balances and general ledger reports, providing insights into financial status.
Managed bill payments, ensuring timely and accurate settlements. Organized file management, including tracking and destroying outdated documents, improving compliance and security.
Retrieved closed files for lawyers as needed, supporting effective case management.
01/2007 – 12/2018 Full Time Accounts Receivable and Payables, Harris, Chesworth, Johnstone & Welch, LLP
Rochester NY
Balanced all firm and trust account receivables, ensuring financial accuracy and compliance.
Conducted monthly reconciliations of all bank accounts, enhancing financial oversight.
Closed out all monthly transactions, including inputting data and generating reports, improving reporting efficiency.
Verified and processed all received bills, ensuring accurate financial management.
Managed the opening and closing of client files, maintaining organized records.
Handled all monetary transaction requests, ensuring prompt fulfillment and accuracy.
Oversaw bi-weekly payroll reconciliation, facilitating timely employee payments.
Processed monthly client billing and collections, optimizing cash flow. Inputted lawyers' hours and performed calculations, ensuring accurate billing.
Assisted the reception and office manager, supporting daily operational functions.
EDUCATION
1972 – 1976 Penfield HS
High School Diploma, Mathematics
Penfield NY
SKILLS Bookkeeping Accounts Receivable
Payables General Ledger
Reconciliation Payroll
TAB's Legal Accounting Excel
Paperless Pipline Lone Wolf Accounting
Quick Books Legal Billing
Billing Software Communication
Problem-Solving Leadership
Microsoft Office Professional Experience