Technical Support Specialist
Resume:
EDWARD W. PALMER
Finlayson, MN ***35
*************@*******.***
Proficient (1.) Technical Support Specialist/Insurance Audits, (2.) Insurance Sales/Servicing Agent and (3.) Banking/Audit/ Bookkeeping Professional, with a history of delivering exceptional customer service.
Expertise in QuickBooks Online, MS Windows and Office, insurance sales and servicing, bank lending, operations and management, and financial analysis, auditing and bookkeeping methodology.
Adept at resolving all types of client and business issues, optimizing relationships and fostering long-term client and team loyalty.
Client-focused team player, with results-driven strengths and emphasis on areas of personable and empathetic customer service, communication, attention-to-detail and organization.
RELEVANT EXPERIENCE, SKILLS AND STRENGTHS
Insurance Audit Technical Support Specialist
Experience, skills and strengths as Work-From-Home audit technical support specialist in the insurance areas of Worker’s Compensation and General liability.
Bookkeeping and Office Management Professional
Experience, skills and strengths with QuickBooks Online and Microsoft Windows, Excel, Outlook and Word.
Insurance Professional
Experience, skills and strengths as property and casualty and life insurance Sales & Service Agent.
Banking and Audit Professional
Experience, skills and strengths as Bank President CEO (2), as well as fraud and embezzlement Bank Auditor and Bank Examiner.
Edward W. Palmer Pg. 2
PROFESSIONAL WORK HISTORY (1997 - 2025)
Technical Support Specialist - Insurance Premium Audits
EXL Services New York, NY (Work From Home) Jan 2024 - Present
Process incoming inquiries for assistance from clients of one large national insurance company, delivering professional and accurate technical support for the annual Worker’s Compensation and General Liability insurance audits, thereby assuring strong client satisfaction by helping clients navigate the audit software and proceed with the required audits, error-free and on-time.
Accounting / Financial / Insurance Manager
O’Brien Transport, Inc Sandstone, MN 13 years
Oversaw financial reporting and insurance claims, coverage and reporting ; streamlined processes and maintained financial controls, supporting company growth and stability ; handled all banking and payroll duties, as well as annual insurance audits.
Insurance Agent
ANPAC Springfield, MO (Pine City, MN office) 10 years
Provided clients with expert advice on property and casualty and life insurance products ; analyzed risk exposures, tailored coverage solutions to meet specific needs and built strong, long-term client relationships.
Vice President / Branch Manager
Northwoods Bank Park Rapids, MN (Pine City, MN office) 10 years
Supervised all management processes to ensure adherence to operational requirements and provided coaching and mentoring ; oversaw performance, compensation and staff evaluations, as well as operations and lending functions ; underwrote and funded consumer mortgages, including secondary market mortgages.
ADDITIONAL INFORMATION
Gettysburg Elementary and High School, Gettysburg, SD (12 years)
Northern State University, Aberdeen, SD Business Administration Major (1.5 years)
United State Navy Communications Technician Top Secret Security Clearance
Minnesota Property & Casualty and Life Insurance Licenses (currently inactive)
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