Customer Service Support

Siria J. Reyes

**** **** **. • Pasadena, TX *****

cell 346-***-**** • *******@*****.***

Professional Summary

Highly motivated professional with over 10 years of experience in customer service, office administration, and scheduling, recognized for streamlining office processes and consistently exceeding client satisfaction goals.

Education

Sam Rayburn High School – Pasadena, TX

Graduated 1991

Professional Experience

Radio Holland USA – Houston, TX

Planning Coordinator (07/2012 – 05/2025)

- Coordinated 7 technicians for vessel repairs and annual maintenance visits.

- Collaborated with team members to streamline office procedures and enhance efficiency

- Provided excellent customer support by quickly resolving client inquiries and keeping them informed.

- Oversaw logistics operations encompassing parts procurement and ground/air transportation coordination.

- Verified technician’s certification for job eligibility.

- Enter new service orders into two ERP systems and send the service order to technicians via their work cell phones for confirmation.

- Informed technicians of new job orders, calendar updates, and provided spare parts tracking information

- Contact the vessel’s agent for schedule updates to maintain the service calendar.

- Hold morning meetings with technicians for updates on new and old jobs

- Recorded time onboard, travel, and expenses.

- Processed invoices after service, applying customer rates and discounts.

- Oversaw daily office operations, including financial reporting and billing.

- Resolve customer inquiries and issues related to billing and payments

- I helped implement a data migration between systems.

- I participated in an on-call weekend rotation responsible for managing all ports in America.

Key Skills

- Customer Service & Client Relations

- Scheduling & Logistics Coordination

- Billing & Invoicing

- Accounts Payable/Receivable

- Office Management

- Insurance Services

- Great Plains, Microsoft D365, Navision & Microsoft Business Central Additional experience

American Standard Insurance Agencies of Texas – Pasadena, TX Office Manager / Accounts Receivable & Payable / Customer Service (08/2001 – 02/2012)

- Managed daily office operations, including financial reporting and billing.

- Provided high-quality customer support and resolved client issues efficiently. L.H. Mora Plumbing & Construction – Pasadena, TX

Office Manager / Accounts Payable & Receivable (07/2000 – 07/2001) Professional Signworx Inc. – Houston, TX

Accounts Receivable / Customer Service (01/2000 – 04/2000) Unistar Auto Insurance – Pasadena, TX

Insurance Agent / Customer Service / Manager (07/1999 – 01/2000) Auto Insurance Discounters Agency – Pasadena, TX

Insurance Agent / Customer Service (03/1998 – 03/1999) Rodney D. Young Insurance Agency – Houston, TX

Insurance Agent / Customer Service (09/1996 – 03/1998)

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