Administrative Assistant Customer Service

Deborah Yenga

805-***-**** ***************@*****.***

*** ********* ** *** ***

Westlake village, CA 91361

Objective My primary objective is to ensure that I am an effective support to the team that I work with, and that I carry out expected tasks efficiently. As a detail oriented individual, I aim to create a positive and productive work environment by going the extra mile to make sure things are done well. Education Professional Administrative Assistant Training, Certificate 2014

Hostess and Guest Relations Training, Certificate

2013

High School diploma, with emphasis in Education

2012, Kinshasa, D.R. Congo

Key Skills Sales Associate

Stock Organization

Fast Learner

Communication

Front Desk

Cashier

Experience

Apr 2021 - May 2024

May 2019 - Jan 2020

Dec 2014 – Jun 2016

Aug 2013 – Nov 2014

MOOD (Restaurant and Lounge)

Head Hostess and Guest Relations Manager

Responsibilities:

Managing serving staff; Address guest inquiries; Tailor guest experience to their unique needs; Liaise between guests and staff; Assist in coordinating daily operations; Organize tastings of new menu items for guests; Ensuring exceptional customer service.

BEAUTY ESSENCE (Skin Care Boutique)

Sales advisor, Cashier, Manager

Responsibilities:

Processing customer transactions; Knowledge of different skin care products that best address customers’ needs; Suggesting customized skin care regimens based on customers’ needs; Inventory management and stock supervision.

GLOBAL DESIGN (Advertising Agency)

Administrative assistant

Responsibilities:

Managing daily calendar; Scheduling Meetings; Account Management. O’CAFE (Restaurant and Lounge)

Hostess and Concierge

Responsibilities:

Concierge for guests; Welcoming and seating guests; Ensuring exceptional customer service.

Communication Introducing new products to clients; liaise between guests and staff to clearly convey requests.

Leadership Successfully led server and hostess teams to attain desired goals. Languages French (native)

Lingala (native)

English (good working knowledge)

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