Customer Service Kitchen Staff
Resume:
Shelby Gibson
Saint Joseph, MO
***********@*****.***
Work Experience
Server
Cracker Barrel
I took guests order, rang them in and ran the food to the tables, not just my certain tables, I helped everyone out. Every time there was food in the window and I wasn’t busy I took it out to the guest. Whenever I first started within the first month at working at Cracker Barrel in Kansas City I was employee of the month.
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time Direct Support Professional
Comfort Of Home Healthcare-Saint Joseph, MO
June 2021 to January 2025
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
• Provided emotional support to individuals facing challenges or difficult situations
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
• Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
• Documented all interactions/observations accurately and maintained confidentiality of client information
• Participated in ongoing training programs to enhance knowledge/skills related to disability services
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
Manager
Dollar General-Kansas City, MO
January 2022 to April 2022
• Handled day-to-day operations
• Handled inventory management, customer relations, sales and revenue planning
• Responsible for customer relations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Maintained high standards of quality control to ensure customer satisfaction
• Negotiated contracts with vendors to secure favorable pricing terms
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Resolved customer complaints or issues promptly while maintaining a positive brand image Waitress
Dino’s Diner Dino’s Diner-Cameron, MO
June 2018 to September 2021
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
McDonalds Crew Member
McDonald's-Cameron, MO
January 2016 to May 2018
Cashier, bagged food, cleaned, cooked, made drinks, handed food out, customer service
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Handled customer inquiries and complaints in a professional manner, resolving issues promptly
• Operated cash register system accurately, handling transactions with precision
• Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
• Received recognition for consistently providing excellent customer service
• Followed proper food handling procedures to maintain freshness and prevent contamination Skills
• Inventory Control
• Bussing
• Food Production
• POS
• Food Safety
• Cleaning Experience
• Retail Sales
• Sales
• Food Preparation
• Behavior Management
• Serving Experience
• Food Service
• Host/Hostess
• Restaurant experience
Certifications and Licenses
CPR Certification
Driver's License
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