Customer Service High School

Alicia Canion

Plantation, FL, ***** ■ Mobile: 954-***-**** ■ Email: **********@*****.***

EDUCATION

Coconut Creek High School Coconut Creek, FL

High School Diploma June 2013

Miami Job Corps Miami Gardens, FL

Office Administration January 2015

Penn Foster Fort Lauderdale, FL

Payroll Specialist December 2025

OFFICE AND COMPUTER SKILLS

Proficient in Microsoft Office, Windows and Mac OS X, Epic, Availity, E-Verify, Social Media Marketing (Facebook, Twitter, Instagram), Patient Registration and Intake, Insurance Verification, Financial Counseling, Appointment Scheduling, Communication, Medical Records Management, Clerical and Administrative Skills, Computer Proficiency, Insurance Knowledge, Problem-Solving, Customer Service, Quick Learner, Compliance, Team Player.

PROFESSIONAL EXPERIENCE

BROWARD HEALTH MEDICAL CENTER

Lauderdale, FL

Patient Access Representative -Outpatient Rehab Center

July2024-Present

Patient Registration and Check-in:

Gathering and verifying patient demographics, insurance information, and payment details.

Insurance Verification and Authorization:

Confirming insurance coverage and obtaining necessary pre-authorizations for treatment.

Appointment Scheduling:

Scheduling appointments, managing appointment calendars, and confirming appointments with patients.

Collecting co-pays and assisting patients with payment plans or financial counseling.

Communication and Customer Service

Answering patient inquiries, addressing concerns, and providing information about hospital procedures and policies.

Maintaining accurate and up-to-date patient records, both electronically and in paper format.

Communicating patient information to clinical staff and facilitating the flow of information between departments.

Handling phone calls, managing correspondence, and assisting with other administrative duties as needed.

BROWARD HEALTH MEDICAL CENTER

Lauderdale, FL

Concierge Guest Relations

May2022-July2024

●Provides concierge service to visitors and guests seeking information regarding hospital services or directions.

●Maintains vigilance for all persons within view of entry points who may require assistance, including wayfinding, initiating hospital emergency codes, transportation assistance, and other such assistance as circumstances require.

●Provides a warm welcome to all visitors in the Hospital entry points, issues temporary identification badges, and explains the Hospital visitation policies. Serves as the central point of contact for patient, guests and workforce for access to the hospital’s security, parking, transportation, vendor matters, and patient rooms.

●Maintains appropriate and professional communication in a caring manner with all Broward Health customers to address a variety of needs. Seeks to understand colleagues’ priorities, working styles, and develops relationships across areas.

●Demonstrates basic knowledge of conditions that affect safety and quality and reports unsafe conditions to the appropriate person or department. Maintains adherence to safety policies and employee practices and notifies Security of disruptive individuals in the lobby and surrounding areas.

April 2021-April2022

•Performing recruitment duties such as scheduling interviews, updating the calendar, answering phone calls, and monitoring emails.

•Working closely with the human resources department to maintain the candidate database and handle any relevant paperwork.

•Greet and assist interviewees onsite.

•Following up with candidates during the recruitment process, shortlisting callbacks, or rejection emails.

•Resolving issues such as interviewing cancellations swiftly.

•Assisting successful candidates in the interview onboarding process, including preparing documents and coordinating orientation agendas

SITEL Pompano FL

Coach/Trainer for Customer Service August 2020-December 2020

•Monitoring calls from the agent

•Listening to calls and grading them according to QA if they pass is congratulated if not have a one-on-one regarding the calls that were graded on and given feedback.

•Set up a meeting with the team to discuss and give an update and feedback on what needs to change and update on what is going to happen each week on the account.

•Answer emails daily and send out a meeting to schedule.

•Set up daily follow-ups with the team and clients and managers, and supervisors.

SITEL Pompano FL

Recruiter June 2020-August 2020

•Get a list of people applied for different positions.

•Set up a time and date to call if no answer and follow up the next day.

•Conduct a phone interview with a list of general questions for the position, then assess the candidate's qualifications.

•Assist by sending out emails for offer letters if the candidate is qualified.

SITEL Pompano FL

Customer Service Representative,

July 2019-June 2020

•Answer inbound calls and make outbound calls.

•Assist the customer with setting up appointments and checking the spending account.

•Transferring a customer to the right department if we cannot assist until we can see what we, as a rep, can help the customer with

H&R BLOCK MIDWAY PLAZA

Tamarac, FL

Receptionist December 2017 - April 2018

•Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

•Responded to telephone inquiries from clients, vendors and the public.

•Prepared, compiled, and filed documents as well as reports presented to various parties.

•Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

•Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.

Macy's

Coral Springs, FL

Customer Service Rep

February2016- December2017

•Maintaining a positive, empathetic, and professional attitude toward customers always.

•Responding promptly to customer inquiries.

•Communicating with customers through various channels.

•Acknowledging and resolving customer complaints.

•Ensure customer satisfaction and provide professional customer support.

GBS Warranty Services Corporation

Deerfield Beach, FL

Customer service Rep July2015 - January 2016

•Achieved high sales percentage with consultative, value-focused customer service approach.

•Assisted customers with sales transactions promptly to guarantee a high level of customer service.

•Assisted customers by answering questions and solving problems.

•Received inbound calls from customers, providing information regarding services or products, taking new orders, and canceling accounts.

•Developed empathetic client relationships and earned a reputation for exceeding sales goals.

Contact this candidate