Virtual Assistant Chat Support
Resume:
Rome G. Escabillas
Block ** Lot ** Phase *A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** / As a professional with a diverse background in coding, office management, and administrative roles, I bring a unique blend of skills and experiences to the table. My journey as an ADMIN for multiple startups and a business owner has equipped me with a keen understanding of operational intricacies, legal matters, and the intricacies of technology. My passion for tackling complex challenges and creating innovative solutions drives my ambition to excel in various domains. My strengths lie in the ability to handle hybrid roles effectively, whether it's bridging the gap between technology and business, managing complex administrative tasks, or spearheading creative projects. I've consistently demonstrated a commitment to excellence, evident in achievements such as achieving a 100% customer satisfaction rate and consistent top-ranking performance in my previous roles.
My ambition is to continue leveraging my multifaceted skill set to contribute to dynamic teams, tackle new challenges, and foster innovation in the ever-evolving world of business and technology. Career history
Chief Technology Officer
GL Travel & Tours (Gold Rush Victory)
Oct 2020 - Present (3 years)
Led the strategic technology vision and roadmap for Gold Rush Victory, aligning it with the company's overall objectives.
Oversaw the development of a state-of-the-art Web system and website, ensuring they met high standards of performance, security, and user experience.
Provided dedicated support to the Homebased worker community, addressing their technical issues and concerns promptly and effectively.
Spearheaded the development of a comprehensive Dashboard and Messenger chat support system, enhancing internal and external communication and collaboration.
Conducted in-depth research on integration opportunities, including SAAS solutions, and played a pivotal role in system research and development.
Managed server development and ensured efficient Management under the Ubuntu server environment, optimizing resource utilization and reliability.
Conducted extensive research on data management, including crisis management data design, to prepare for advanced technology development.
Implemented rigorous security measures to create a highly secured environment for servers and systems, including robust encryption protocols.
Achieved significant accomplishments during the tenure, including the successful development of the company's website, creation of a client automated dashboard, and the implementation of robust security and encryption measures.
Led the strategic technology vision and roadmap for Gold Rush Victory, aligning it with the company's overall objectives.
Oversaw the development of a state-of-the-art Web system and website, ensuring they met high standards of performance, security, and user experience.
Provided dedicated support to the Homebased worker community, addressing their technical issues and concerns promptly and effectively.
Spearheaded the development of a comprehensive Dashboard and Messenger chat support system, enhancing internal and external communication and collaboration.
Conducted in-depth research on integration opportunities, including SAAS solutions, and played a pivotal role in system research and development. Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Managed server development and ensured efficient Management under the Ubuntu server environment, optimizing resource utilization and reliability.
Conducted extensive research on data management, including crisis management data design, to prepare for advanced technology development.
Implemented rigorous security measures to create a highly secured environment for servers and systems, including robust encryption protocols.
Achieved significant accomplishments during the tenure, including the successful development of the company's website, creation of a client automated dashboard, and the implementation of robust security and encryption measures. Information Technology Manager
OCTA-SKILLS Contact Center
Mar 2020 - Feb 2021 (1 year)
Develop a Web system and website
Support the Homebased worker of their issues and concern Develop Dashboard and Messenger chat support system research integration and system research with SAAS, Management, and Creating an advance telephony system.
server development and Management under the UBUNTU server. research data management and crisis management data design in preparation for advanced technology development.
Developing a Highly secured environment for the server and ensure system encryption. Accomplished:
website
Dashboard
client automated dashboard
Security and encryption.
Develop a Web system and website
Support the Homebased worker of their issues and concern
Develop Dashboard and Messenger chat support system
research integration and system research with SAAS, Management, and Creating an advance telephony system.
server development and Management under the UBUNTU server.
research data management and crisis management data design in preparation for advanced technology development.
Developing a Highly secured environment for the server and ensure system encryption. Technical Support Representative
24/7ai Customer Philippines
Jan 2017 - Oct 2018 (1 year 10 months)
Customer Assistance: Providing technical assistance and support to customers who are experiencing issues with products or services.
Issue Resolution: Diagnosing and troubleshooting technical problems, identifying the root cause, and providing solutions.
Communication: Communicating with customers via phone, email, or chat to understand their technical issues and guide them through problem-solving steps.
Documentation: Maintaining detailed records of customer interactions, including the description of issues and resolutions provided.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Product Knowledge: Developing a deep understanding of the company's products or services to effectively assist customers.
Technical Guidance: Offering step-by-step instructions and guidance to customers for setting up, configuring, or using products and services.
Escalation: Escalating complex technical issues to higher-level support or engineering teams when necessary.
Follow-Up: Following up with customers to ensure that their issues have been resolved to their satisfaction.
Product Feedback: Collecting and documenting customer feedback and product improvement suggestions.
Knowledge Sharing: Sharing technical knowledge and insights with team members to enhance overall support effectiveness.
Problem-Solving: Continuously improving problem-solving skills and staying updated on new technologies and products.
Quality Assurance: Adhering to established service standards and quality assurance guidelines.
Remote Access: Remotely accessing customers' devices or systems to perform diagnostics and resolve issues when appropriate.
Customer Education: Providing training and guidance to customers on how to use products more effectively.
Adherence to Policies: Ensuring compliance with company policies and procedures related to technical support.
Adaptability: Being flexible and adaptive to handle a wide range of technical issues and customer inquiries.
Time Management: Efficiently managing time to handle multiple customer inquiries and meet response time targets.
Technical Support Specialist
Transcom Worldwide (Philippines), Inc.
Jan 2015 - Jun 2016 (1 year 6 months)
Product Expertise: Develop an in-depth knowledge of Samsung audiovisual products, including TVs, soundbars, home theaters, and related accessories.
Customer Assistance: Provide technical support to customers via phone, email, chat, or in- person to resolve issues with Samsung audiovisual products.
Troubleshooting: Diagnose technical problems, identify root causes, and guide customers through troubleshooting steps to resolve issues effectively.
Documentation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
Product Setup: Assist customers with product installation, setup, and configuration, ensuring they have a seamless experience.
Remote Support: Offer remote assistance by accessing customers' devices or systems to perform diagnostics and resolve issues when required.
Product Updates: Educate customers about firmware updates and assist them in updating their devices to the latest software versions.
Product Knowledge Sharing: Share insights and tips on how to optimize the use of Samsung audiovisual products.
Quality Assurance: Follow established service standards and quality assurance guidelines to ensure consistency and customer satisfaction.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Escalation: Escalate complex technical issues to higher-level support or engineering teams for further investigation and resolution.
Customer Education: Provide training and guidance to customers on how to use Samsung audiovisual products efficiently and effectively.
Feedback Collection: Gather customer feedback and product improvement suggestions and report them to relevant teams within Samsung.
Compliance: Adhere to Samsung's policies and procedures regarding technical support and customer service.
Stay Updated: Stay informed about the latest Samsung audiovisual product releases, features, and technologies.
Team Collaboration: Collaborate with colleagues, including engineers and product specialists, to resolve challenging technical issues.
Timely Responses: Manage time effectively to respond to multiple customer inquiries and meet response time targets.
Product Expertise: Develop an in-depth knowledge of Samsung audiovisual products, including TVs, soundbars, home theaters, and related accessories.
Customer Assistance: Provide technical support to customers via phone, email, chat, or in- person to resolve issues with Samsung audiovisual products.
Troubleshooting: Diagnose technical problems, identify root causes, and guide customers through troubleshooting steps to resolve issues effectively.
Documentation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
Product Setup: Assist customers with product installation, setup, and configuration, ensuring they have a seamless experience.
Remote Support: Offer remote assistance by accessing customers' devices or systems to perform diagnostics and resolve issues when required.
Product Updates: Educate customers about firmware updates and assist them in updating their devices to the latest software versions.
Product Knowledge Sharing: Share insights and tips on how to optimize the use of Samsung audiovisual products.
Quality Assurance: Follow established service standards and quality assurance guidelines to ensure consistency and customer satisfaction.
Escalation: Escalate complex technical issues to higher-level support or engineering teams for further investigation and resolution.
Customer Education: Provide training and guidance to customers on how to use Samsung audiovisual products efficiently and effectively.
Feedback Collection: Gather customer feedback and product improvement suggestions and report them to relevant teams within Samsung.
Compliance: Adhere to Samsung's policies and procedures regarding technical support and customer service.
Stay Updated: Stay informed about the latest Samsung audiovisual product releases, features, and technologies.
Team Collaboration: Collaborate with colleagues, including engineers and product specialists, to resolve challenging technical issues.
Timely Responses: Manage time effectively to respond to multiple customer inquiries and meet response time targets.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** / Account Executive
TELKOMUNIKASI INDONESIA (TELKOMSEL)
May 2012 - Sep 2014 (2 years 5 months)
Business Account Acquisition:
Identify and target potential business clients in the assigned territory.
Develop and execute a strategic plan to acquire new business accounts and meet or exceed sales targets.
Conduct market research to understand the needs and preferences of potential clients.
Consultative Selling:
Build strong relationships with prospective clients by understanding their telecom needs and offering tailored solutions.
Conduct consultative sales presentations to demonstrate how our telecommunications services can address client-specific challenges and objectives.
Sales Negotiation:
Negotiate terms and conditions, pricing, and service level agreements (SLAs) to close deals effectively.
Prepare and present proposals to potential clients that outline the value and benefits of our services.
Pipeline Management:
Maintain a robust sales pipeline, accurately tracking and forecasting sales opportunities.
Continuously update CRM systems with client information, interactions, and progress.
Customer Retention:
Ensure a smooth transition of new accounts to the account management team for ongoing support and service.
Collaborate with account management to ensure client satisfaction and retention.
Market Insights:
Stay up-to-date with industry trends, competitors, and emerging technologies in the telecommunications sector.
Provide feedback to the marketing and product development teams to enhance our offerings.
Reporting:
Generate regular sales reports, including key performance indicators (KPIs) and sales metrics, to track progress and achievements.
Prepare and present sales performance updates to the management team.
Business Account Acquisition:
Identify and target potential business clients in the assigned territory.
Develop and execute a strategic plan to acquire new business accounts and meet or exceed sales targets.
Conduct market research to understand the needs and preferences of potential clients.
Consultative Selling:
Build strong relationships with prospective clients by understanding their telecom needs and offering tailored solutions.
Conduct consultative sales presentations to demonstrate how our telecommunications services can address client-specific challenges and objectives.
Sales Negotiation:
Negotiate terms and conditions, pricing, and service level agreements (SLAs) to close deals effectively.
Prepare and present proposals to potential clients that outline the value and benefits of our services.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Pipeline Management:
Maintain a robust sales pipeline, accurately tracking and forecasting sales opportunities.
Continuously update CRM systems with client information, interactions, and progress.
Customer Retention:
Ensure a smooth transition of new accounts to the account management team for ongoing support and service.
Collaborate with account management to ensure client satisfaction and retention.
Market Insights:
Stay up-to-date with industry trends, competitors, and emerging technologies in the telecommunications sector.
Provide feedback to the marketing and product development teams to enhance our offerings.
Reporting:
Generate regular sales reports, including key performance indicators (KPIs) and sales metrics, to track progress and achievements.
Prepare and present sales performance updates to the management team. MIS Manager
Excelta Trading Corp
Jul 2009 - Aug 2012 (3 years 2 months)
Strategic IT Leadership:
Develop and execute the company's IT strategy, aligning it with business goals and objectives.
Identify opportunities to leverage technology for process improvement and operational excellence.
Data Management:
Oversee the design, implementation, and maintenance of the organization's data management systems.
Ensure data integrity, accuracy, and security, and establish data governance standards.
System Development and Integration:
Lead the development and integration of software systems, applications, and databases to support business operations.
Collaborate with cross-functional teams to define system requirements and implement solutions.
IT Security and Compliance:
Implement robust security measures to safeguard the organization's data and technology infrastructure.
Ensure compliance with relevant data protection and cybersecurity regulations.
Team Leadership:
Manage a team of IT professionals, providing guidance, coaching, and performance evaluations.
Foster a collaborative and innovative work environment to drive results.
Vendor Management:
Evaluate and manage vendor relationships, including software providers, hardware suppliers, and service providers.
Negotiate contracts and service level agreements to optimize value for the organization.
Budget Management:
Develop and manage the IT budget, ensuring cost-effective use of resources. Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Monitor and report on IT expenditures, making recommendations for cost savings when necessary.
Strategic Planning:
Contribute to the development of the company's overall strategic plan, providing insights on technology trends and opportunities.
Strategic IT Leadership:
Develop and execute the company's IT strategy, aligning it with business goals and objectives.
Identify opportunities to leverage technology for process improvement and operational excellence.
Data Management:
Oversee the design, implementation, and maintenance of the organization's data management systems.
Ensure data integrity, accuracy, and security, and establish data governance standards.
System Development and Integration:
Lead the development and integration of software systems, applications, and databases to support business operations.
Collaborate with cross-functional teams to define system requirements and implement solutions.
IT Security and Compliance:
Implement robust security measures to safeguard the organization's data and technology infrastructure.
Ensure compliance with relevant data protection and cybersecurity regulations.
Team Leadership:
Manage a team of IT professionals, providing guidance, coaching, and performance evaluations.
Foster a collaborative and innovative work environment to drive results.
Vendor Management:
Evaluate and manage vendor relationships, including software providers, hardware suppliers, and service providers.
Negotiate contracts and service level agreements to optimize value for the organization.
Budget Management:
Develop and manage the IT budget, ensuring cost-effective use of resources.
Monitor and report on IT expenditures, making recommendations for cost savings when necessary.
Strategic Planning:
Contribute to the development of the company's overall strategic plan, providing insights on technology trends and opportunities.
Credit & Collection Assistant
Citibank N.A.
Apr 2005 - Jul 2008 (3 years 4 months)
Credit Review: Assessing credit applications and evaluating the creditworthiness of customers.
Customer Communication: Contacting customers to discuss overdue payments and negotiate payment arrangements.
Payment Processing: Processing payments received from customers and accurately applying them to their accounts.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Account Reconciliation: Reconciling discrepancies between payments received and outstanding balances.
Documentation: Maintaining accurate records of customer accounts, transactions, and collections efforts.
Billing Inquiries: Addressing customer inquiries related to invoices, statements, and billing discrepancies.
Credit Reporting: Reporting delinquent accounts to credit bureaus as necessary and managing credit reporting processes.
Collections Strategy: Assisting in developing and implementing effective collections strategies to minimize bad debt.
Legal Actions: Coordinating legal actions, such as sending demand letters and initiating legal proceedings when necessary.
Customer Relations: Building and maintaining positive relationships with customers while pursuing collections.
Reporting: Generating regular reports on accounts receivable and collections status for management.
Debt Recovery: Collaborating with external collection agencies or attorneys for more complex cases.
Policy Adherence: Ensuring compliance with company credit and collections policies and industry regulations.
Analysis: Analyzing aging reports and identifying trends or issues in the accounts receivable process.
Continuous Improvement: Recommending improvements to collections processes to enhance efficiency and reduce delinquencies.
Team Collaboration: Working closely with other finance and customer service teams to resolve payment issues and improve overall customer experience.
Credit Review: Assessing credit applications and evaluating the creditworthiness of customers.
Customer Communication: Contacting customers to discuss overdue payments and negotiate payment arrangements.
Payment Processing: Processing payments received from customers and accurately applying them to their accounts.
Account Reconciliation: Reconciling discrepancies between payments received and outstanding balances.
Documentation: Maintaining accurate records of customer accounts, transactions, and collections efforts.
Billing Inquiries: Addressing customer inquiries related to invoices, statements, and billing discrepancies.
Credit Reporting: Reporting delinquent accounts to credit bureaus as necessary and managing credit reporting processes.
Collections Strategy: Assisting in developing and implementing effective collections strategies to minimize bad debt.
Legal Actions: Coordinating legal actions, such as sending demand letters and initiating legal proceedings when necessary.
Customer Relations: Building and maintaining positive relationships with customers while pursuing collections.
Reporting: Generating regular reports on accounts receivable and collections status for management.
Debt Recovery: Collaborating with external collection agencies or attorneys for more complex cases.
Rome G. Escabillas
Block 08 Lot 15 Phase 1A La Trinidad Subdivision, Barangay Cabuco, Trece Martirez, Cavite, PH 4109 Contact Details: 099******** / *.**********@*****.*** /
Policy Adherence: Ensuring compliance with company credit and collections policies and industry regulations.
Analysis: Analyzing aging reports and identifying trends or issues in the accounts receivable process.
Continuous Improvement: Recommending improvements to collections processes to enhance efficiency and reduce delinquencies.
Team Collaboration: Working closely with other finance and customer service teams to resolve payment issues and improve overall customer experience. Education
Bachelor of Computer Science/Information Technology Informatics Computer Institute
Finished 2008
Skills
Web Development
Sample Work:
https://goldrushvictory.net/
https://thejoyfulgoldensounds.net/
https://u-kart.com/
https://batreoa.org
https://mahayconstruction.com
Video And Audio Editing
Technical Support
PHP Coding
Java Programming
Dashboard development
Customer Service
Administration Skills
Languages
Bahasa Indonesia
English
Filipino
Spanish
Contact this candidate