Worked Front Desk for 10 yrs. At Best Western, I'm good with customers
Resume:
Ann Lewis
Ozona, TX *****
*************@*****.***
Work Experience
Asst. Manager
Republic Motel-Ozona, TX
April 2012 to October 2024
1. Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
• Responded to email inquiries in a professional manner within established timelines
• Trained new front desk personnel on standard operating procedures and customer service protocols
• Implemented a new online check-in system resulting in XX% reduction in wait times at the front desk
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Resolved XX% of guest complaints independently without escalation to management Sales Representative
Snap on Tools-Monahans, TX
January 2010 to September 2012
• Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
• Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of XX%
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Responded promptly to inquiries from potential customers via phone calls or emails
• Attended weekly sales meetings to discuss progress, share best practices, and receive feedback Dental Assistant
DR BW COX DDS-Monahans, TX
2000 to 2010
• Assisted dentist during dental procedures, ensuring patient comfort and safety
• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
• Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
• Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
• Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
• Provided chairside assistance to dentists during complex procedures such as root canals or extractions
• Collaborated with insurance companies to process claims efficiently while maximizing reimbursement rates
• Maintained confidentiality of patient information according to HIPAA regulations
• Provided support during dental emergencies, assisting with immediate patient care and contacting necessary specialists
• Instructed patients on post-operative care following oral surgery procedures like extractions or implant placements
Education
High School Deploma
Monahans TX - Monahans, TX
September 1981 to May 1985
Skills
• Management
• Customer service
• Hospitality
• Cash handling
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