Wells Fargo Customer Service

ARISTIDE NORMAN

McCordsville, IN ***** • 602-***-**** • **************@*****.***

Professional Summary

Results-driven technology leader with over 15 years of experience in a large technology enterprise. Seeking a strategic leadership position to enhance efficiencies through leveraging governance, security, analytics, technical, and project management skills, while providing exceptional customer service support and multitasking abilities. Proven track record as a Product Owner within the Agile framework, successfully managing and consolidating over $100 billion worth of infrastructure and software platforms across diverse business lines. Experienced Information Technology Manager skilled in infrastructure and security planning, as well as daily operations management. A forward-thinking and strategic leader with a demonstrated history of implementing cost-effective system improvements, streamlining operations, and fostering a positive leadership style.

Skills

Develop enterprise technical roadmaps

RFI's

Agile Kanban and Scrum frameworks

QA control Audit using Tableau and Powerbroker

Innovative automation solutions management

Drive organizational success

Enterprise Architecture tools

Software deployment

DevOps principles

Cross-functional coordination

Infrastructure management

Incident management Devops

Release management

Rollout coordination

Configuration management

Work History

Compute Automation Deployment Manager, 04/2023 to 10/2024

Wells Fargo Enterprise Hosting Services – Chandler, USA

Managed an Agile automation engineering team using Scrum and Kanban to deploys, supports, automates, and manages compute Layered Products, VRA baselines automation, and OS build deployments for Wells Fargo compute environment using QVR and other vulnerability reporting tools

Used Agile to intake and work projects in a scrum and Kanban setting using JIRA and Confluence to track results

Create new processes for reducing the time to market for product deployment of new computer, software, and LP request for Wells Fargo enterprise

Evaluated new deployment request for IaaS, Cloud (AWS, Azure, GCP), and SaaS

Manage engineers, Business consultants and application developers to work with sales teams to create and evaluate industry or self-developed tools that enhance performance while reducing costs for the Wells Fargo Enterprise

Lead software layered product automation developers, OS deployment and provisioning engineering's, and VMware VRA automation engineers designs and architecture new and current solution for the Wells Fargo enterprise

Work directly with CTO Executives and Directors to assess areas of cost efficiencies, performance of new technologies and made recommendations based on infrastructure planning and strategic supportability

DevOps management of all tickets related to compute and software deployment for windows and Linux

Successfully managing engineering and architecting complex IT projects within budget and timeline

(RFP, RFI, NDA technical reviews and roadmap creation

Managed SME in cyber resiliency product release, provisioning automation, enterprise compute provisioning

Drive change review calls and ensure risk is reduced/mitigated/eliminated while creating standards

Able to support applications in a 24x7 environment and coordinate efforts with global teams

Ability work on location in target hire area – in office hybrid work schedule

Result: Reduced provisioning time to market by 200%; Cyber resiliency process/templates created for virtual deployment systems created; deployed 20K systems in 6 month utilizing new automation 2024

Compute IAAS/non IAAS Engineer Manager, 05/2018 to 04/2023

Wells Fargo Enterprise Hosting Services

Managed a high-performing enterprise IAAS/non-IAAS engineering team to identify and certify new virtual and standalone server platforms such as GPU for AI/ML standards

Utilized Tableau to track and manage Wells Fargo product environment ensure reporting on technology debt is up to date

Lead the certification and deployment of new enterprise technology such AI/ML Nvidia, Low Latency cards, Nutanix and other new offerings which were used for Wells Fargo Enterprise

Single point of intake for IAAS/non IAAS technologies, Artificial Intelligence ideas, use cases for Global operations and maintain the AI use case pipeline

Build engineer process for the business case for AI use cases in partnership with Global Operations business partners/ leaders

Managed core AI/ML engineers responsible for testing, certified, and released drivers and fixes for CUDA and Rhel for all Wells Fargo AI/ML platforms

Facilitate governance, risk and compliance review for all software, LP, and drivers related to AI/ML models being used across global operations IA solutions

DevOps management who prepares material such as playbooks, certification guides for review with Gen AI council and other governance, risk, and compliance reviews

Lead and directed overall deployment plan for all large complex AI solutions, Data Base solutions, Grids and Data Lake for the Wells Fargo enterprise

Also aligning Global Operations facilitating conversations across multi-tech delivery teams and CIOs

Drove joint design sessions in partnership with Architecture and CIO teams to ensure robust solution design for end-to-end solution

Acted as an advisor to AVP, VP and Director leadership in driving intelligent automation strategy and portfolio

Led Agile-based projects for migration strategies and provided comprehensive documentation for the Wells Fargo enterprise

Oversaw an coached Agile team responsible for delivering solutions, support, roadmaps, and updates for monitoring technologies supporting Virtual and standalone server technologies

Successfully managed software and infrastructure vulnerabilities

Team responsible for evaluating patches and software layered products to ensure server environment compliance with all QID and CVE standards

Collaborated with AZURE, AWS, GCP engineers, business consultants, and application developers to develop and assess industry and in-house tools, optimizing performance and cost-efficiency for Wells Fargo Enterprise

Engaged directly with Senior Management to assess cost efficiencies, performance, and supportability of new technologies, providing strategic recommendations for infrastructure planning and supportability

Product Manager for more than 350 products delivering roadmaps, dashboard reports for baselines and vulnerability tracking

Managed software automation engineers focused on monthly patching all compute assets for the enterprise

Result: Created enterprise and architected Splunk design, VM design, MapR, DB, trading low latency, AIML and other distributed technologies. Enterprise firmware, driver, LP patching automation application developed to support and managed Wells Fargo compute environment

Skills

Develop enterprise technical roadmaps

RFI's

Agile Kanban and Scrum frameworks

QA control Audit using Tableau and Powerbroker

Innovative automation solutions management

Drive organizational success

Enterprise Architecture tools

Software deployment

DevOps principles

Cross-functional coordination

Infrastructure management

Incident management Devops

Release management

Rollout coordination

Configuration management

Websites, Portfolios, Profiles

https://www.linkedin.com/in/aristide-norman-93a54b2/

Certifications

ITIL

SUSE LINUX/Z/OS

AZ-900

Accomplishments

Supervised a Dev Ops team of 30 deployment engineer's and Software automation developers.

Collaborated with stakeholders in the development of Wells Fargo Patching automation. These tools where used to deploy patching to 90K compute devices globally

Lead on and off prim compute architects for Mapr, Database, and Access Management.

Lead engineering and architecture stakeholders to implement enterprise monitoring solutions.

Manage an enterprise IAAS/non IAAS engineering and software development team responsible for certifying new product releases, creating enterprise standards for standalone and virtualization technologies, including designing HA, monitoring, Disaster Recovery, and support solutions and documentation.

Skilled in Agile methodologies for managing BAU and engineering development.

Managed Infrastructure Engineering and Automation group responsible for Enterprise Data Center IAAS, non IAAS, baseline certifications, layered product & infrastructure encryption security baseline management implementation & design of maintenance playbooks, and monitoring.

Steers execution on defined, program-level goals for medium-to-high complexity programs.

Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery.

Professional Highlights

Develop business cases to support funding and prioritization of key business initiatives.

Work with the IT Infrastructure, IT Operations, and business teams to implement resilient and high-value systems, with strong business continuity / disaster recovery plans to ensure timely customer value delivery.

Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps.

Participates in PI planning meetings and other Agile ceremonies for team/teams.

Partner with Portfolio Management team on prioritization / pressure tests plans for feasibility, capacity, and risks.

Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements.

Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management.

Follows and instills documentation best practices to ensure designs meet requirements.

Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions.

Reviews and presents materials to senior leaders on recommendations to solve overly complex portfolio challenges, leveraging relationships and subject matter expertise.

Education

Masters of Science: Computer Information Systems

University of Phoenix

Bachelor Science: Management Information Systems

California State University Fresno

Contact this candidate