Customer Service Support
Resume:
Martha Rodgers
Lubbock, Texas
******************@*****.***
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Compassionate and results driven Customer Representative with over 4+ years of experience in customer service and outreach. Proven ability to connect with prospective members, educate them on services, and encourage enrollment. Adept at making high-volume outbound calls, understanding member needs, and collaborating with care teams to enhance patient support. Seeking to leverage my skills to contribute to Thyme Care’s mission of providing exceptional support to cancer patients.
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**Skills**
- Excellent verbal communication and interpersonal skills
- Strong ability to educate and inform prospective members
- Proficient in CRM systems and Microsoft Office Suite
- Experience in making high-volume outbound calls
- Empathetic and patient-focused approach
-Bilingual
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**Professional Experience**
**Customer Support Representative**
Daily pay INC, Lubbock Texas
July 2020- September 2022
-Provide timely and effective assistance to customers via phone, email, or chat regarding their inquiries about the DailyPay service.
-Identify and resolve customer issues, ensuring a high level of customer satisfaction.
-Maintain a deep understanding of DailyPay’s products and services to effectively assist customers and promote features.
-Assist customers with account setup, updates, and troubleshooting any account-related issues.
-Gather feedback from customers to improve service quality and report trends or recurring issues to management.
-Accurately document customer interactions and maintain records of inquiries and resolutions.
-Work closely with other departments, such as sales and technical support, to provide comprehensive customer service.
-Participate in training sessions to enhance product knowledge and customer service skills.
**Customer Service Representative**
StateFarm Mutual Funds, Richardson Texas
June 2018 - July 2020
- Provide support to customers regarding their mutual fund investments and related inquiries through phone, email, or live chat.
- Assist customers with account setup, changes, and updates, including transactions such as purchases, redemptions, and exchanges.
- Educate customers about mutual fund options, investment strategies, and performance metrics to help them make informed decisions.
- Identify and resolve customer issues related to accounts, transactions, or service inquiries efficiently and effectively.
- Maintain accurate records of customer interactions, inquiries, and resolutions in compliance with company policies.
**Customer Claims Specialists**
ATP2, Waco Texas
January 2014 - May 2018
- Assist customers in submitting claims for insurance coverage and ensure all necessary documentation is collected.
- Provide information and guidance to customers regarding the claims process, coverage details, and eligibility requirements.
- Address and resolve customer inquiries and concerns related to claims status, denials, and other issues effectively.
- Gather relevant information and documentation to support the claims investigation process, working closely with claims adjusters if necessary.
- Maintain clear and consistent communication with customers throughout the claims process, updating them on the status and any required actions.
- Document all customer interactions, claims details, and outcomes in the company’s claims management system.
**Education**
High School Diploma
General Levelland High School
1976
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