Human Resources Financial Management
Resume:
*************@*****.*** 083-***-****
SUMMARY
I am a vibrant, enthusiastic and
very hard-working individual
who works great in teams as
well as independently. I would
like to think of myself as being
determined, strong willed and
very capable of taking on any
new challenges.
CEBSILE CHIYA
PERSONAL DETAILS
Address 323 Vusimuzi Section, Tembisa
1632
Mobile 083******* / 067*******
Email *************@*****.***
Gender Female
Nationality South African
Identity Number 871***-****-***
Driver’s License Code 10
EDUCATION
HONOURS DEGREE IN BUSINESS MANAGEMENT • 2021 • UNISA BACHELOR OF COMMERCE IN HUMAN RESOURCES MANAGEMENT • 2018
• UNISIA
N6 FINANCIAL MANAGEMENT • 2008 • EKURHULENI WEST COLLEGE MATRIC • 2005 • THUTO KE MAATLA SECONDARY SCHOOL
CV CEBSILE CHIYA
*************@*****.*** 083-***-****
2
EXPERIENCE
INBOUND COLLECTIONS AGENT • CAPITEC BANK • AUG 2011 TO 24 FEBRUARY 2021
• Rehabilitating Accounts
• Assisting Clients and Branches
• Administration, Ad hoc tasks
• Restructuring accounts
• Reversing payments
• Escalating matters to correct departments.
• Recordkeeping
EXPERIENCE
• Deal with customers diligently, courteously, and professionally while collecting payments
• Initiate strategies for collection processes and procedures.
• Negotiate payment plans
• Respond to customer inquiries
• Persuade customers diligently to pay past due amounts
• Collaborate with accounts receivables staff regarding collection of payments
• Develop alternative payment plans with help from A/R department
• Advise customers on alternative payment plans
• Create repayment schedules based on customers’ financial situations
• Retain customer loyalty while initiating processes for collection of payments
• Maintain and update record of customers from whom collections are made
CV CEBSILE CHIYA
*************@*****.*** 083-***-****
3
DEBT COLLECTOR • MBD INC • FEB 2009 TO JAN 2011
• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
• Maintain debtor’s book to ensure that the debt status is accurate and latest
• Develop reports on aged debt accounts and days sales outstanding reports for the supplier
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
• Post customers’ check and ensure timely credit transfer
• Review collection queue to perform collection activities accordingly
• Adhere to customer policies and procedures
EXPERIENCE
• Close a specific number of collections accounts each month to meet assigned target
• Contact debtors and implement repayment schedules and terms
• Assist the company to take further legal action against debtors by providing necessary monthly reports
• Maintain security and confidentiality of company and customer information
• Follow legal requirements during debt collections to avoid further legal issues and legal fees
CV CEBSILE CHIYA
*************@*****.*** 083-***-****
4
ACCOUNT MANAGEMENT CONSULTANT • STANDARD BANK • FEB 2021 TO DATE
• Managing Home Loan accounts that are behind in payments
• Ensure timeous and accurate collection and billing
• obtaining a promise to pay for the required amount due to achieve expected target
• Refer customer requests to the relevant admin department for actioning.
• Adhere to required Risk and Compliance quality standards
• Meet effective and efficient operational requirements
• Explain the importance of keeping payments up to date and how clients can pay their overdue loan amounts.
• Provide efficient and quality service to customer.
• Comply with product specific policies and procedures REFERENCES
Mrs. Takalani Raidani
Team Leader
Capitec Bank
Mrs Zanele Walker
Team Leader
Standard bank
CV CEBSILE CHIYA
*************@*****.*** 083-***-****
5
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