Customer Service Associate

Selena Wiley

Chicago, IL

Professional Summary

Motivated and customer-focused professional with over 10 years of experience in customer service roles. Known for exceptional communication skills, strong work ethic, and ability to adapt in fast- paced environments. Passionate about delivering outstanding service, maintaining organization, and continuously learning through new challenges.

Work Experience

Customer Service Associate

Walgreens-Chicago, IL

April 2023 to Present

- Manage daily cash handling and register operations

- Stock store products and maintain merchandise presentation

- Provide friendly, efficient service to all customers Customer Service Associate / Shift Lead

Potbelly Sandwich Shop-Chicago, IL

February 2020 to November 2022

- Promoted to Shift Lead within 6 months due to performance and leadership

- Handled inventory, cash management, and daily shift operations

- Delivered fast, friendly customer service and trained new team members Customer Service Representative

Maximus-Chicago, IL

March 2017 to October 2019

My job description was providing support to unemployment benefit recipients by managing inbound calls, processing biweekly payments accurately, and completing various administrative tasks as assigned.

( Temp to hire position )

Education

Certificate in Cosmetology

Paul Mitchell-Chicago, IL

February 2019 to November 2020

Skills

• Time Management & Organization

• Commercial Cleaning & Dishwashing

• Basic Knife Skills

• Food Handling & Safety Procedures

• Microsoft Office & Computer Skills

• Communication & Phone Etiquette

• Cash Handling & POS Systems

• Shift Management & Team Leadership

• Hospitality

• Customer Service & Guest Relations

• Retail Sales & Merchandising

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