Property Manager Resident Services
Resume:
Ginvann Gonzalez
How do you build foundation without structure?
San Antonio, TX 78238
***********@*****.***
Professional Summary
To obtain employment where I can grow with the company and use my abilities and skills to proceed growth within the company.
Authorized to work in the US for any employer.
Willing to relocate to: New Braunfels, TX - Schertz, TX Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Community Manager
McMullen Square apartaments-San Antonio, TX
April 2025 to Present
My job consists of constant reports doing unit inspections daily fixing ledgers getting for the REAC inspection. Building my team.posting payment, approving payroll Property Manager
Baird Management-San Antonio, TX
April 2021 to September 2024
:lease up property
: Market
:Make sure all rents and utilities are correct in the residents ledger.
:Make sure to answer phone calls and emails.
:Scan checks to each unit
:Put all prospects in system or send application online.
:Software I use is Resman I am familiar with Yardi and ONESITE.
:Use NTN to run background
:And we use Assurant for surety Bonds for deposits.
:Walk property make sure it looks good and there are no excessive trash or Trash that does not belong like mattresses or box spring’s. If so I look on camera to see who did it and charge there ledger.
: Make sure vendors get paid according to their schedule and what they performed also to have a great relationship with them so if you have an emergency they are not hesitate to come to your property.
:Make a schedule for my vendors so everything is completed in a timely manner and I can do the final walk through.
:Make sure there is no unauthorized occupants or Animals that are not on lease and lease violate if there is a such a matter.
:Take care of delinquency and make sure ledgers are matching correctly on reoccurring charges done right.
: If resident does not communicate with me on being late after I send out NTV I go in unit to make sure I don’t have a skip. If not file for eviction.
:Send out 60 day Renewal letters.
:Send out notices either through e blast or flyer.
:Work on 60 day renewals.
:Make sure to insure the safety of my residents.
:Make sure everything up to code.
:Think fast when Emergencies happen.
Assistant Property Manager
Lincoln Property Company-San Antonio, TX
May 2020 to August 2021
Tax credit property: 50% -60% and market units . Worked on leases recerts and Aec - Aer Renewal.Posted all money Including SAHA and any other subsidized Payments on residents ledgers. Posted all utilities and any other charges according to their ledger. Renewed charges in residents ledger if Resident renewed. Made sure all 60 day notice to vacates we're put in to Yardi accordingly. Did all move outs and walked all move outs to assist charges for any damages left behind. As well as pictures to keep in file
Did all skips, Also filed eviction on Residents that we're not in communication with payment arrangements. Collections
Purged files and communicated with our third party collection agency on what files were . Sent out all research 120 days before they were due. Made sure to all changes were submitted into Yardi so I can do there calculations correct. Once file was completed with all documents that were needed for the new recertification I would upload and send you compliance for approval. Made sure all notice to vacate were sent out by the 4TH of each month. Pre closed with property manager so all refunds were sent To accounting and all write offs we're done so we could close out our books by the 25th of each month per Lincoln's policy. Helped in filling in as acting manger while property manager was out. Contacted vendors to make sure everything was on schedule. Researched ledgers I if we were missing Payments from any subsidized housing authorities. Greeted all prospective prospects and answered phones. Gave tours and made appointments also learned how to remote inn during the pandemic.
Property Manager
Good Harbor management-San Antonio, TX
October 2017 to May 2019
Property Takeover
Tax Credit property
Had to send notices out to all residents to get the research in order when I took over this property. Some research had been done for three years. A lot imterems and had to make sure all the units had the correct ledger match to each unit due to the market and the research’s not matching also had residence paying different amounts of rent had already got the changes done with San Antonio housing but the residents were still paying their old amounts once I got all of that taken care of everything started to go by so easy. It was just getting the residence to get on board with recerts. Once I got them to get all research done on a timely manner and we kept up with them everything else so back into place I already fell in love with that property because it needed a lot of TLC
Working on delinquency Sent out all NTV by the fourth of each month and File Evictions when needed. Working with residents
Filing submit files thru compliance
Send out small balance notices
Make sure all annual SAHA inspections are ready for due date. Post all money that Come in thru Bexar county portal and SAHA portal. Marketing leasing
Fair housing
Make sure all invoices are processed in timely manner. Make sure all PO'S are submitted.
BID and proposals are sent out for review.
Make sure reports are submitted each week when due. Check all leasing agents files before approving.
Make sure work orders are completed in timely manner also order parts if needed. Make deposits and submit petty cash.
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Implemented cost-effective maintenance strategies, resulting in a XX% reduction in property maintenance expenses over XX years
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX%
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Implemented cost-effective maintenance strategies, resulting in a XX% reduction in property maintenance expenses over XX years
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX% Assistant Manager
Seldin Company-San Antonio, TX
November 2011 to October 2018
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
Leasing Agent
Las Brisas Apartment Homes-San Antonio, TX
October 2010 to October 2011
Fax machine scanning pdf computer outlook word & excel. Collections, Post all rent payments, prepared deposits, Invoices, renewals, prepared Leases
Filed Evictions if needed, Leasing marketing, preparing move ins walked units to see if they were move in ready.
Helping Manger assist with property.
Bank Teller/ CSR
IBC Bank-San Antonio, TX
September 2008 to September 2010
San Antonio, TX
Sept 2008- Sept2010
Managed day to day activities. Sold auto insurance policies gave quotes by phone. Faxed declaration pages to banks and financing companies for proof of Insurance on vehicle. Took care of underwriting problems made sure they were handled correctly to correct financing company or customer. Also did Taxes during tax season. Licensed notary, notarized letters or documents. Insurance Representative
TX-San Antonio, TX
May 2002 to April 2004
Responsibilities
Gave quotes sold auto insurance took pictures of vehicles and uploaded to correct company did endorsements took payments
Education
College in Records management and business
Saint Philip vocational College-San Antonio, TX
August 1999 to July 2000
High school diploma in Management
Kennedy High School-San Antonio, TX
April 1994 to May 1999
Skills
• Marketing (10+ years)
• Filing (10+ years)
• Section 8 (7 years)
• Microsoft Outlook
• Accounting (2 years)
• Underwriting (5 years)
• Hospitality
• Microsoft Office (8 years)
• Budgeting (6 years)
• Customer service (10+ years)
• Microsoft Excel (5 years)
• Merchandising (8 years)
• Negotiation (10+ years)
• Data entry (9 years) (10+ years)
• Spanish (10+ years)
• Multilingual (10+ years)
• Marketing (10+ years)
• Windows (6 years)
• Social media management (10+ years)
• Analysis skills
• Microsoft Word (5 years) (8 years)
• Double entry bookkeeping (2 years)
• Microsoft Access (7 years)
• Cash application (5 years)
• Accounting software (2 years)
• Typing (10+ years) (10+ years)
• Office manager experience (9 years)
• General ledger reconciliation (9 years)
• Accounts payable
• Financial report writing
• Property leasing
• Retail sales (4 years)
• Human resources (Less than 1 year)
• Time management
• Accounts receivable
• OneSite
• Yardi
• Sales (10+ years)
• Fair Housing regulations (10+ years)
• Insurance sales (5 years)
• Balance sheet reconciliation
• Tax experience
• Cash handling (6 years)
• General ledger accounting (10+ years)
• Computer operation (10+ years)
• Computer literacy (10+ years)
• Debits & credits
• Bookkeeping (1 year)
• Web services
• Communication skills (10+ years)
• Administrative experience
• Cashiering
• Stocking
• Leadership
• Driving (10+ years)
• Organizational skills
• Customer support (10+ years)
• Software troubleshooting
• Office experience
• Microsoft Powerpoint
• 10 key typing (3 years)
• QuickBooks
• Account Reconciliation
• Property Management (10+ years)
• Payroll
• User Interface (UI)
• Java
• Maven
• Employee orientation
• Recruiting
• Test automation
• Agile
• JavaScript
• XML
• Spanish
• Fluent (10+ years)
• Spanish
• Fluent
• Lease up property (10+ years)
Certifications and Licenses
Insurance Producer License
Certified Notary Public
Certified Apartment Manager
Driver's License
October 2020 to July 2028
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