Business Analyst Security Clearance

Nana Dankwah

Woodbridge VA 571-***-**** *********@*****.*** LinkedIn Profile Security Clearance: DOD Secret

Business Analyst Process Management Business Consultant Operation Management

PROFESSIONAL SUMMARY

Security-cleared and detail-driven Business Analyst with 5+ years of experience delivering system solutions across federal programs. Proven expertise in requirements gathering, BPMN modeling, and user story development to support mission-critical IT initiatives. Adept at serving as a liaison between business and technical teams to optimize workflows, improve stakeholder communication, and drive digital transformation initiatives. Proficient in Salesforce CRM, Visio, JIRA, and documentation platforms such as Confluence. Recently earned CompTIA Security+ certification, bringing enhanced knowledge of secure system design and risk management practices.

CORE COMPETENCIES

Requirements Gathering & Stakeholder Engagement BPMN, Use Case Diagrams, and User Stories Functional &

Technical Documentation Agile/Scrum & SAFe Methodologies Business Process Improvement Federal Compliance & Grant Management Test Case Writing & UAT Coordination Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

Deloitte, Rosslyn, VA

Consultant, May 2024 – Present

●Conduct stakeholder meetings with the Department of Defense Benefits Center to collect appraisal requirements and clarify objectives.

●Authored appraisal reports detailing findings, business impact, and recommended solutions.

●Designed current-state and future-state diagrams to help visualize transformation outcomes.

●Identified inefficiencies within government processes and proposed improvement strategies.

●Provided documentation to support implementation efforts and risk mitigation activities.

●Participated in UAT support and automation testing aligned with proposed solutions.

Dovel Technologies, Rockville, MD

Business Analyst, May 2021 – May 2024

●Collaborated with federal agencies (SBA, SSA, HUD) to translate program goals into actionable technical requirements.

●Conducted requirement elicitation through interviews, focus groups, and workshops.

●Developed BRDs, user stories, acceptance criteria, and functional specifications.

●Created visual workflows using Salesforce CRM and Visio to document grants lifecycle and improvement areas.

●Maintained end-to-end traceability between business needs and technical implementation.

●Supported UAT cycles by drafting test cases and coordinating feedback with stakeholders.

Geico, Fredericksburg, VA

IT Support Specialist, May 2019 – June 2020

●Delivered Tier 1 and 2 support for enterprise users, resolving hardware, software, and connectivity issues.

●Managed user accounts, performed system configurations, and ensured secure data handling.

●Used remote access tools to assist geographically dispersed users.

●Supported security initiatives including patching, antivirus deployment, and HIPAA compliance.

●Documented support resolutions and escalated complex issues as needed.

EDUCATION

Radford University, School of Human and Behavioral Sciences

B.A., Communications

Minor: Business Administration

CERTIFICATIONS

●CompTIA Security+

●Salesforce Certified Administrator

●Certified Scrum Master (CSM)

●SAFe Agile Practitioner

●ServiceNow System Administrator (In Progress)

TECHNICAL SKILLS

Documentation & Modeling Tools: Microsoft Visio, Lucidchart, Draw.io, Confluence

Project & Task Management: JIRA, Trello

Testing & Quality Assurance: Writing Test Cases, UAT Coordination, Understanding Test Plans

ERP/CRM Systems: Salesforce, ServiceNow (Certification in Progress)

Productivity Tools: Microsoft Office Suite

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