Client Services Front Desk

CURRICULUM VITAE FOR FARLON SHINGAI

MUKOMBE

I am a self-motivated and innovative young lady, who is able to work under pressure with minimal supervision.

I am able to work with people at different levels and I have an uncompromising determination to achieve excellence in everything I do.

I have 9 years working experience in administration, marketing, media and client services. Personal Profile

DATE OF BIRTH : 01 October 1992

NATIONALITY : Zimbabwean

ADDRRESS :4 Stragglers Close Athlone Greendale

CONTACT NUMBERS : 077*******, 077*******

EMAIL ADDRESS : *********@*****.*** ************@*******.*** LANGUAGES : English and Shona

RELIGION : Christian

WORK EXPERIENCE

POSITION HELD: Client Services Representative Zimworx (Strategic Financial Solutions) 29 February to date

Answering inbound calls.

Account review, giving clients a detailed review of their account status projected debt settlement and debt status.

Draft date and amount adjustments.

Resolving customer complaints and queries, escalating the call where necessary.

Detailed case summarising each call and setting up cases for the relevant department.

Providing clients on information regarding program extension.

Scheduling additional funds to speed up payments to the creditor.

Setting up cases for ETCP and ETLS payments.

Setting up cases for documents requested ie POAs, contracts, Summons, settlement letters etc.

Unclear payments review cases for voided payments, missing payments and reversed payments.

Setting up negotiations support cases for negotiations support to mark debts as settled.

Setting graduation cases for clients that would have completed the program.

Processing cancellation for client that want to withdraw from the program.

Remove and add debt requests.

Scheduling refunds and withdrawals from PSA/ Escrow.

When the lawsuit came into effect, explaining to the what the lawsuit meant for the program, and options the could explore.

Scheduling call backs litigation and escalation. POSTION HELD: Front Desk Officer Medianet Product 3 October 2022- 31 July 2023

Providing Administrative and clerical support to management and editorial team.

Scheduling appointments for prospective guests on the show

Preparing reports and other necessary paper work

Conducting research on behalf production team

Greeting and receiving guests at the reception

Answering phone calls,

Send ing and responding to emails

POSITION HELD: Personal Assistant to Doctor Hove 1 October 2017 to 1 Octoberber 2022 Duties:

Administrative and clerical duties

Processing medical claims.

Assisting patients at the front desk.

Receiving and making phone calls on behalf of the doctor

Assisting with telephonic and email enquiries.

Maintaining paper and electronic files.

Managing and compiling patient data base

Keeping track of payments made by medical aid societies

Correspondence of outgoing and incoming mail

Recording of daily activities of the surgery

Logging and processing bills and expenses

Managing Doctor’s diary and setting up appointments

Typing and preparing reports

POSITION HELD: Marketing and Media Executive 15 March 2017 -30 August 2017 Duties:

Marketing and selling advertising space for publication

Compiling and editing content for champions magazines

Overseeing distribution channels

Marketing the brand and coming up with marketing strategies

Planning meetings with potential clients

Writing reports to the head of department

Maintaining client data base

Writing letters to clients and potential clients

Collaborating with the head of department in preparing budgets and expenses

Managing public and media relations

Conducting market research

Organising and attending marketing events

Assisting marketing manager with product development and pricing strategies POSITION HELD: Production Assistant at Medianet Productions for Economic Forum 6 February 2015 – 26 September 2016 Duties:

Keeping track of time during program

Conducting off camera interviews

Running production errands

Script writing

Preparing questions and research for Program

Assisting editor with editing program

Admin duties answering calls and sending emails

Printing, typing and distributing scripts

Escorting guests to and fro the set

Setting up lights and equipment on set

Carrying equipment on and off set

Attributes

Good writing and oral communication skills

Able to work under pressure to meet deadlines

Team player

Can identify problems and generate solutions

Computer Skills

Zetta radio operating system

Microsoft office packages

Internet and email

New Health 263 billing system

Ominisol

HMS 263

Canva

ACCADEMIC QUALIFICATIONS

DIPLOMA IN COMMUNICATION AND JOURNALISM @ CCOSA MAY 2013-DECEMBER 2014 CERTIFICATE IN EDITING AND PRODUCTION @ CCOSA -JANUARY 2013-APRIL2013 Editing and production : Credit

O LEVEL AT HERENTALS COLLEGE 2010

5 O levels

Referees

1.Ms Cynthia Zvikaramba

Address: 5 Gallaway Close Avondale Harare Zimbabwe Cell: 077*******

Email: ****@********.***

2. Mrs Catherine Matimbe

Clinical Administrator

Address: 13 Baines Avenue

Suite 9 Westend Clinic

Cell: 077*******

Email: ************@*****.***

3. Mr Thesious Marufu

Marketing Manager Narcowide Printing

Cell: 077*******

Email:****@*********.**.** *********@*****.***

4. Mr Justice Dhliwayo

CEO -Medianet Productions

Address: 5 Gallaway Close Avondale Harare Zimbabwe Cell: 077*******

Email: ****@********.**.**

Contact this candidate