Customer Service Inventory Management

Gloria AFFUL BOAKYE

ALBERTA, AB T*N*K* 587-***-**** ***************@*****.***

Summary

Dynamic professional with a proven track record at TD Insurance, excelling in customer service and claims processing. Adept at inventory management and data analysis, I effectively resolved customer issues while maintaining strong relationships. Recognized for enhancing client satisfaction and streamlining operations, I bring a blend of product knowledge and problem-solving skills.

Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast- paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills

Customer Service & Relationship Management

Claims processing

Inventory management

Data analysis

Product knowledge

Customer relationship management

Report preparation

Experience

TD Insurance - ALBERTA, AB

Customer Service Representative (August 2024 - July 2025)

- Assisted customers with policy inquiries and claims processing.

- Resolved issues through effective communication and problem-solving skills.

- Managed customer accounts using internal software systems efficiently.

- Educated clients on insurance products and coverage options available.

- Maintained a positive attitude while handling challenging customer situations.

- Provided excellent customer service to resolve customer complaints in a timely manner. Samsung Service Center

Customer Service and Inventory Specialist (August 2023 - September 2024)

- Managed inventory levels for Samsung service center products and parts.

- Conducted regular inventory audits to maintain accurate stock records.

- Assisted in processing incoming shipments and verifying product quality.

- Communicated with technicians to understand stock needs for repairs and services.

- Maintained accurate inventory records and monitored stock levels.

- Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.

- Prepared detailed reports on inventory status and stock movements.

- Coordinated with store manager on inventory purchases, updates and replacements.

- Organized product shipments, ensuring timely delivery of goods. Education and Training

Vallyview University

Bachelor of Business Administration in Human Resource Management (December 2018)

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