Patient Care Front Desk
Resume:
Linda Barnes
Collingdale, PA *****
*************@*****.***
Professional Summary
Compassionate and detail-oriented healthcare professional with 10+ years of experience in healthcare administration, patient services, and front office coordination. Proven ability to support clinical teams, manage medical office operations, and deliver exceptional patient care experiences. Adept at appointment scheduling, insurance verification, medical terminology, and cross-functional communication. Currently pursuing a Pre-Nursing degree to transition into hands-on patient care as a Licensed Practical Nurse (LPN), bringing both clinical knowledge and administrative expertise to support quality healthcare delivery.
Skills
- Medical Terminology
- Medical Office Experience
- Patient Scheduling & Coordination
- Insurance Verification & Referrals
- Customer Service & Phone Etiquette
- Microsoft Office & EMR Systems
- Front Desk & Medical Receptionist Duties
- Supervisory Experience
- Computer & Data Entry Skills
Professional Experience
Program Coordinator
The Children’s Hospital of Philadelphia – Philadelphia, PA
May 2007 – September 2010
- Scheduled appointments and managed insurance referrals for Pediatric Stroke Program
- Conducted outreach and administrative duties to support program awareness and access
- Pulled charts and checked in patients for clinical sessions
Medical Coordinator
St. Christopher’s Hospital of Philadelphia – Philadelphia, PA
September 2003 – March 2007
- Collected co-pays and posted payments during pediatric appointments
- Answered calls, scheduled appointments, and supported specialty clinics
- Filled in at front desk registration when needed
Patient Service Representative
Cardiology Consultants of Philadelphia – Philadelphia, PA
April 2000 – August 2003
- Scheduled appointments for local and out-of-state patients
- Provided phone support and managed appointment logistics
Medical Front Desk Coordinator / PSR
UPenn Health System – Philadelphia, PA
November 1998 – February 2000
- Handled insurance referrals and patient scheduling for multi-physician practices
- Pulled charts and coordinated check-in process
Customer Service Representative
Blue Cross Blue Shield – Philadelphia, PA
March 1996 – October 1997
- Assisted customers with healthcare plan inquiries and needs
- Delivered prompt and accurate information over the phone
Education
Pre-Nursing Program *(In Progress)*
Institution name (can be added once provided)
Certifications
- CPR/BLS (add if obtained)
- HIPAA Training (optional – add if completed)
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