Customer Service Hospitality Management

CURRICULUM VITAE

ALEX NJENGA MUNYINYI

Id No: ***33232

Tel :079*******

Email :*************@*****.***

Nationality: Kenyan

Gender: Male

Marital Status: Single

Languages: English and Kiswahili (Written and Spoken) CAREER OBJECTIVE

Seeking a role in hospitality management where I can utilize my leadership, customer service, and operational skills to optimize guest satisfaction and business growth. Committed to delivering superior experiences, optimizing efficiency, and maintaining high-quality service standards in the hospitality industry. Emphasizing teamwork, innovation, and continuous learning to be part of a successful dynamic hospitality organization

CORE SKILLS

● Customer Service: Excellent communication and interpersonal skills, ensuring guests have a pleasant experience.

● Menu Knowledge: Ability to provide informed recommendations based on food and beverage offerings.

● Multitasking: Skilled in managing multiple tasks, including taking orders, serving, and coordinating with kitchen staff.

● Attention to Detail: Ensures cleanliness and hygiene standards in dining areas.

● Teamwork: Strong ability to collaborate with colleagues in a fast-paced environment.

● Problem-Solving: Capable of handling guest requests and concerns promptly and effectively.

WORK EXPERIENCE

The luke hotel, Nairobi, Kenya Position:

2024 – 2025

Position: Waiter, Chef Assistant & housekeeper

Waiter

Duties and responsibilities

● Greeted and seated guests, ensuring a welcoming atmosphere.

● Accurately took orders and served food and beverages promptly.

● Handled guest complaints efficiently, ensuring customer satisfaction.

● Maintained hygiene and cleanliness standards in the dining area.

● Assisted with setting up dining spaces and special event preparations. Position: Chef Assistant

Duties and responsibilities

● Food Preparation & Cooking

● Preparing basic dishes such as salads, sauces, and side dishes

● Kitchen Supervision & Coordination.

● Following instructions from the chef to cook and plate dishes..

● Following food safety and hygiene standards.

EDUCATION

2022-2024

DYKAAN COLLEGE

Diploma in Hospitality Management

2021-2022

PREMIER PROFESSIONAL INSTITUTE

Certificate in computer & graphics

2017-2021

NDENDERU SECONDARY SCHOOL

Kenya Certificate of Secondary School

2006-2016

NYANYENGA PRIMARY SCHOOL

Kenya Certificate of Primary School

HOBBIES

● Socializing

● Traveling

● Reading magazines

REFEREES

Available upon request

Contact this candidate