Customer Service Help Desk

Shaun Farman

Marysville, Ca., *****

Phone # 530-***-****

Email: *******@*****.***

SUMMARY OF QUALIFICATIONS:

25+ Years Customer Service

** ***** ***********/****

SKILLS:

Customer Service Supervisory Skills Microsoft Office Management Skills Communication Training

Windows 11

Inventory Control Audits

Interviewing

Hiring

Safety Procedures

Scheduling

Staff Meetings Documentation Staff Development Ordering

Troubleshooting

Team work

Task management Work order tracking Work order Systems Design and implementation

EXPERIENCE:

Provided excellent customer service

Directed and coordinated the activities of assigned workers

Ordered inventory and conducted inventory control

Documentation and Training

Communicated business needs and results with management team

Work order tracking and resolution

Interviewed, Trained, Motivated and Developed Staff

Team work: Worked with team members to streamline processes and procedures

Ensured compliance of safety programs and procedure

Resolves issue as they arise

Maintained a clean and safe work environment

Performed preventative maintenance

Proficient with Mac OS and IOS

WORK HISTORY:

Self-Employed 04/2023 - Present Marysville, Ca Director of Family Affairs and Management

Race Communications 12/2022 - 04/2023 Yuba City, CA IT Helpdesk

Colliers International 08/2022 to 11/2022 Sacramento, CA Technology Support Specialist

Sacramento Area Sewer District 10/2009 to 04/2022 Sacramento, CA Technician Lead

Science Applications International Corporation 08/2002 to 08/2009 Folsom, CA Infrastructure Lead

Allied Insurance Company 06/1999 to 08/2002 Sacramento, Ca Technical Analyst

United States Navy 06/1989 to 06/1999 San Diego, CA Data Systems Technician Second Class

Contact this candidate