Customer Service A Team
Resume:
MWENENI HOFFMAN
PROFILE
LANGUAGES
CONTACT
EDUCATION
WORK EXPERIENCE
Eldorado High School
Grade: 12
Period: 2011
• Strong interpersonal and communication skills
• Computer literacy
• Customer service excellence
• Financial reconciliation
• Inventory management
• Invoice processing
• Problem-solving skills
• Organizational skills
• Attention to detail
Forever New
Position: Assistant Store Manager
Period: 13 December 2022 – Present
Duties:
• Driving monthly and year-to-date sales performance, while actively promoting new accounts and cash card applications.
• Managing stock control by conducting regular stock takes, physical counts, and analyzing stock movement reports.
• Overseeing store expenses, evaluating operational reports, and maintaining daily and monthly
administrative records.
• Leading staff recruitment, training, performance management, and addressing staff concerns and
disciplinary matters.
• Ensuring high standards in visual merchandising, store presentation, customer service, and complaint
resolution.
Forever New
Position: Salesperson and Supervisor
Period: April 2015 – 12 December 2022
Duties:
• Achieved store sales targets through excellent
customer engagement and product knowledge.
• Supervised merchandise displays in line with brand guidelines and seasonal themes.
• English
• Afrikaans
Detail-oriented individual with over 10
years of experience in retail management
and customer service. Demonstrated
expertise in achieving sales targets,
managing store operations, and providing
excellent customer service. Proven ability
in financial reconciliation, audits, inventory
management, and store administration.
Strong organizational skills and attention to
detail developed through diverse roles in
retail environments.
*************@*****.***
Erf 5167, Soweto, Katutura, Windhoek,
Namibia
PERSONAL DETAILS
Nationality: Namibian
ID No: 900********
Gender: Female
Marital status: Single
SKILLS
REFERENCES
• Managed daily and monthly store administration including invoicing, stock receiving, and reconciliation.
• Performed daily cash-ups, banking, petty cash management, and financial reporting.
• Led stock control activities such as hanger counts, invoice capturing, and annual stock takes. Mr Video
Position: Cashier
Period: February 2012 – February 2015
Duties:
• Delivered outstanding customer service and supported customers with their queries and purchases.
• Received and managed stock, ensuring accurate inventory records.
• Carried out cash-up and banking duties, maintaining financial accuracy.
• Met and exceeded personal and store sales targets consistently.
• Maintained a clean, organized, and customer-friendly store environment. Mrs. Warldine Van Wyk
Store Manager
Forever New
Mobile: +264-**-***-****
Ms. Alida Awsman
Manager
MR VIDEO
Mobile: +264-**-***-****
Contact this candidate