Customer Service Store Manager

Kaela Purdie

Customer

Service/Receptionist

Kaela Aaliyah Purdie

Philadelphia, PA

267-***-****

***********@*****.***

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Objective

I’m a dedicated professional with proven experience in conflict resolution who is aiming to join a dynamic customer service team where I can utilize my problem solving abilities to efficiently resolve guest inquiries and consistently build strong customer relationships while promoting brand loyalty.

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Experience Family Dollar / Assistant Store Manager DECEMBER 2021 - JANUARY 2023, UPPER DARBY, PA

Customer Service / Store management / Lead floor with teams of 3-4 / Retail sales / Inventory management / Opened and closed store / Payroll

/ Managing cleanliness of store

European Wax Center / Guest Service Lead

APRIL 2024 - JANUARY 2025, HORSHAM, PA

Promo sales, Inbound/Outbound calls / Scheduled Services for guests/ Maintain cleanliness in store /, Checked guests in and for service(s), customer service / Used product knowledge to retain guests and boost sales

Harmony Bay Wellness / Medical Receptionist

FEB 2025 - CURRENT, ARDMORE, PA

Inbound/Outbound calls to patients/ Answered questions for patients regarding medications/ sent refill requests to medical provider via patient requests/ Used Mircrosoft Teams and Outlook to communicate and work together with coworkers/Worked with different software ㅡ

Education

Simon Gratz Mastery Charter School / HS Diploma

AUGUST 2017 - JUNE 2020, PHILADELPHIA, PA

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Skills Money management, Microsoft Outlook, Microsoft Teams, Microsoft Spread, Oracle, Adobe, Computer Literacy, Problem solving, Customer Service, Critical Thinking, Research Sales, Data Analysis and Project Management

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