Mercy Martinez
Edmond, OK *****
***************@*****.***
Professional Summary
I am excellent with customers and have a strong work ethic. I do not mind working long hours and weekends. I am willing to relocate and I can adjust to most work environments. Punctuality is one of my strong suits. I am very organized and detail oriented. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
OFFICE MANAGER
HOSES & MORE LLC/ HOSES 365 LLC-Hobbs, NM
June 2017 to Present
• OFFICE ADMINISTRATOR, PERSONAL ASSISTANT TO OWNER, PAYROLL, ACCOUNTS RECEIVABLE, ACCOUNTS PAYABLE, BANK RECONCILIATION AND STATEMENTS, HR
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
• Increased office efficiency by implementing a centralized digital document management system
• Developed and executed strategies to improve workflow efficiency, resulting in a XX% increase in overall productivity
• Implemented performance metrics tracking system that allowed for data-driven decision making leading to XX% improvement in team performance
• Identified opportunities for automation within administrative processes resulting in a XX% decrease in manual workload
• Improved customer service levels by implementing standardized response protocols resulting in an XX
% decrease in average resolution time
• Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration
• Served as point of contact for building maintenance issues coordinating repairs promptly Office Manager/Supervisor
In A Pinch Trucking Llc-Hobbs, NM
May 2021 to January 2025
MANAGE EMPLOYEE FILES, PAYROLL, INVOICING, ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE, HR, TRUCK MAINTENANCE, DRIVER MAINTENANCE, SAFETY, DOT, DISPATCHING
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Coordinated office events such as team-building activities, holiday parties, and client meetings
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
• Collaborated with cross-functional teams to support project management initiatives from planning to execution phase
• Developed effective communication channels within the office by implementing a weekly newsletter or bulletin board updates
• Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
• Assisted in budget tracking by monitoring expenses related to office supplies procurement and vendor payments
• Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
• Prepared meeting agendas; recorded minutes during meetings; distributed minutes along with action items to attendees afterward
Office Administrator/Supervisor
Alpha Trucking LLC-Hobbs, NM
November 2018 to January 2023
• OFFICE ADMINISTRATOR, PERSONAL ASSISTANT TO OWNER, ACCOUNTS RECEIVABLE, ACCOUNTS PAYABLE, PAYROLL, DISPATCHING, HR, BANK RECONCILIATION AND STATEMENTS, DOT, SAFETY, TAXES ALONG WITH THE ACCOUNTANT
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Coordinated office events such as team-building activities, holiday parties, and client meetings
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
• Collaborated with cross-functional teams to support project management initiatives from planning to execution phase
• Developed effective communication channels within the office by implementing a weekly newsletter or bulletin board updates
• Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
• Assisted in budget tracking by monitoring expenses related to office supplies procurement and vendor payments
• Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
• Prepared meeting agendas; recorded minutes during meetings; distributed minutes along with action items to attendees afterward
Education
2 years of college in accounting
South Plains College-Levelland, TX
August 1992 to May 1994
Skills
• Accounting (10+ years)
• Communication skills (10+ years)
• Payroll (10+ years)
• Project scheduling (10+ years)
• Conflict management (10+ years)
• Customer service (10+ years)
• Supervising experience (10+ years)
• Typing (10+ years)
• Bilingual (10+ years)
• Leadership (10+ years)
• Microsoft Excel (10+ years)
• Dispatching (7 years)
• Accounts Receivable (10+ years)
• Event planning (10+ years)
• Time management (10+ years)
• Accounting software (10+ years)
• Google Docs (10+ years)
• Computer skills (10+ years)
• Oil & gas
• Management (10+ years)
• QuickBooks (10+ years)
• Microsoft Word (10+ years)
• GPS
• Human resources (10+ years)
• Inventory management (10+ years)
• Phone etiquette (10+ years)
• Contracts (10+ years)
• Computer literacy (10+ years)
• Filing (10+ years)
• Spanish (10+ years)
• Office experience (10+ years)
• Team management (10+ years)
• Purchasing (10+ years)
• Workday (10+ years)
• General Ledger Accounting
• Office Management (10+ years)
• Front desk (10+ years)
• Account Reconciliation (10+ years)
• English (10+ years)
• Microsoft Office (10+ years)
• Organizational skills (10+ years)
• Accounts Payable (10+ years)
• Customer relationship management (10+ years)
• Writing skills (10+ years)
• Bank Reconciliation (10+ years)
• Bookkeeping (10+ years)
• Microsoft Outlook
• Administrative experience (10+ years)
• Account analysis
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
Driver's License
April 2025 to April 2029
CLASS D