Data Entry Customer Service

Nestor Ramirez

786-***-**** *******@*******.*** Miami, Florida 33182

Summary:

•Experienced Customer Service Representative/ Data Entry with over 20 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Genuine love for assisting people as a career.

•Assisting members with medical equipment orders and Doctor visits

•Shipping of medical equipment such as blood pressure cuffs of various sizes, Glucometers, Digital scales, and many others

Skills:

•Sorting, Mailing, Filing, Copying, Faxing

•Data Entry. Typing 41 wpm

•Handling high volumes averaging 90 to 120 calls per day.

•Inbound/Outbound Calls within Call Center environment.

•Microsoft Word, Excel, Teams, Outlook, Oracle, MD Flow, Efficiency, AS400, Avaya, Genesys, Jabber and Five 9, and Ring Central Phone Systems

•Order entry, Invoicing

•Language: Bilingual in Spanish (Native)

Work Experience:

Allied Universal, Miami, FL March 2025 - Present

Security services/ Customer service

•Three different posts worked in overnight shift. Hold Security D license as well as CPR and first aid training certificates.

•Assist visitors and workers with entry to facility.

•Conducted hourly point checks. These checks involved taking pictures of bar codes on over 250 doors and gates around the facility.

•Inspecting and being alert for any spills, open doors, or anything out of the ordinary.

•Foot and vehicle perimeter patrol. Command center camera monitoring.

•Assist employees in the event they forgot their badge to enter the gate and building.

Activ8 Through Interactive Resources, Miami, FL June 2024 - August 2024

Customer service representative/ Data Entry

•Respond to a high volume of inbound customer inquiries via phone, email, and chat in a professional and courteous manner.

•Assisted customers with various queries related to health insurance plan and new offerings.

•Provided accurate and timely information to customers regarding plan benefits, eligibility requirements, and enrolment procedures.

•Troubleshoot issues and resolve customer concerns efficiently, escalating complex issues to appropriate departments when necessary.

•Data Entry. Maintained detailed and accurate records of customer interactions and transactions in the company's CRM system.

•Collaborated closely with other team members and departments to ensure seamless customer experiences and resolution of issues.

•Stayed up to date on company policies, procedures, and product offerings to effectively address customer inquiries and concerns.

Nations Benefits Through RemX, Miami, FL Jan 2024 - May 2024

Customer service representative/ Order Entry

•Assist members with any concerns regarding their awarded benefits from their respective insurance providers including Aetna, Anthem, and Wellpoint among others.

•Activation of benefits cards so members can have access to their benefits to purchase groceries and over the counter items plus many other benefits.

•Provide the balance on the card as well as replenishment details.

•Place new/replacement card and catalog requests to be mailed out to member's homes.

•Place over the counter orders with members on the line.

•Approximately 100 to 110 bilingual inbound and outbound calls daily.

•Place and follow up on tickets opened for lost order items, reimbursements, and grievances.

Centene Through Pyramid Consulting, Miami, FL Jan 2023 – Apr 2023 Oct 2023 - Nov 2023

Program Coordinator

•A liaison between the Care Management Team and members to ensure all tasks requested and members' needs are met.

•Handled bilingual Spanish inbound customer service calls in high volumes averaging 90 to 120 calls per day.

•Assisting members with medical equipment orders and Doctor visits

•Quota of at least 50 tasks performed daily from queue

•Tasks include finding providers, specialists and other medical services within a 50-mile radius of member’s home address

•Processing and mailing of brochures, manuals and miscellaneous medical information

•Shipping of medical equipment such as blood pressure cuffs of various sizes, Glucometers, Digital scales, and many others

•Data entry as all tasks performed daily need to be entered into the system and saved for future reference. Care managers informed of task completion.

Anthem/Health Sun Through AppleOne, Miami, FL Dec 2021 – Sep 2022

Customer Service/Data Entry

•Contact existing Health sun members to conduct both Initial and Annual HRA'S (Health Risk Assessment)

•Handled inbound customer service calls in high volumes averaging 90 to 120 calls per day and outbound calls to existing members of Health sun to conduct Annual Health Risk Assessments and arrange wellness visits to their home.

•All calls bilingual in Spanish

•This is done via phone and by assessments mailed in

•If HRA received via mail, review the document and enter the information into the MDFlow system

•If any questions are not answered or incomplete, we call member to help finish the assessment

•For annual HRA's we contact members from list on Excel spreadsheet

•We make three attempts to contact member

•If we cannot contact, we call their primary care physician and see if they have alternate number

•If not, we send out a blank assessment form to member to their address on file

•Data Entry

•Inventory management

•If the member refuses to fill out assessment via phone, we then also send the assessment to address on file

•When we do contact the member via phone the member at end of assessment will advise us if they would like to opt in or opt out of the program

•This information is then entered into Excel spreadsheet.

State of Florida Through Inktel/AppleOne, Miami, FL Jan 2021 – Jul 2021

Customer Service/Data Entry

•Assist callers from various counties from the state of Florida including Miami/Dade, Broward, Duval, Osceola, Hillsborough, and many other counties with their scheduling of Covid-19 vaccinations.

•Assisted over 100 customers per hour with setting up Covid vaccinations appointments.

•Available on the State of Florida Covid-19 Hotline to answer any questions pertaining to vaccine availability and scheduling

•Receiving inbound calls for 1st dose appointments and assisting caller with setting up the appointment

•Assisting with directions and any other questions

•Making outbound calls for setting 2nd dose appointments

•Documenting all appointment information and patient demographics into system

•Making corrections to names, email addresses, phone numbers and any other errors.

Musi, Disco, Miami, FL/Bogota, CO Jun 2014 – Dec 2020

Customer Service/Data Entry / Order Entry

•Assist customers via chat, e-mail, and phone with orders of music compact discs, posters, movies, toys, vinyl records, and all related to music and audio/video

•Data Entry

•Order entry and product information placed on company's website

•Entering invoice information for timely issuing of checks for payment

•Direct contact with shipping and receiving departments to ensure timely shipping of products

•60 to 75 calls per day

•Customer Satisfaction

•Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

•Listened to customer needs and desires to identify and recommend optimal products.

FedEx, Miami, FL Sep 2013 – Mar 2014

Invoicing Analyst

•Resolve complex file transmission errors via e-mail and chat

•Data Entry, and used Oracle

•Correct approximately 150 to 200 different types of errors, mistakes, and missing information on International Air-bills daily

•Document invoicing processes and procedures

•Maintenance of invoicing system, codes, customer profiles and receipt of transmissions to/from various systems

•Resolve complex file transmission errors.

Bupa International, Miami, FL Nov 2009 – Mar 2013

Customer Service / Data Entry

•Assigned e-mail queue for new or duplicate orders for Policy Kits and ID cards to be mailed out to policy holders

•Approximately 80 to 100 calls received on daily basis in their Call Center

•Scanned documents and paperwork into company's computer system

•Data Entry of scanned documents to be routed to correct department and company representative

•Inventory management

•Mailed policy membership information to policy holders

•Printed documents and identification cards

•Handled Courier in Claims Pre-processing Department using AS400 system and Amigos Plus

•Assisted customers by answering questions and fulfilling requests.

Education:

High School: Colegio Cooperativo de Bosa, Bogota Colombia

Graduation 1987

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