Risk Management Fraud Detection

Kiranmai Jakkoju

Contact No: 949-***-**** Email ID:***********@*****.***

PROFESSIONAL SUMMARY

Versatile and results-driven professional with extensive experience in payment risk operations, fraud analysis, and team leadership. Expertise in developing and delivering training programs, managing fraud-related processes, and optimizing operations to minimize financial losses. CORE COMPETENCIES

● Team Leadership, Training Program Design & Delivery

● Risk Mitigation & Compliance (Economic sanctions,AML, GDPR,CCPA)

● Cross-Functional Collaboration

● Fraud Detection Tools (Alfred, Nova,Torch, Finacle, I view) PROFESSIONAL EXPERIENCE

Assistant Manager, Payment Risk Operations & Fraud Analysis Wipro Pvt Ltd - Hyderabad

October 2022 – Present

● Handling bi weekly sync clients call, ABR, MBR (Business reviews), shrinkage, attrition, staffing calls, maintaining billing production hours

● Develop and implement risk management strategies, Modules, policies, and procedures to identify and mitigate payment fraud risks, reducing fraud-related losses by 15%.

● Perform detailed data analysis and review transaction patterns to identify suspicious behavior, utilizing tools such as Excel, and fraud detection tools.

● Collaborate with cross-functional teams (including IT, compliance, legal, and finance) to address systemic payment vulnerabilities and improve fraud detection capabilities.

● Conduct regular audits and assessments of risk management processes, ensuring compliance with industry regulations and company policies.

● Provide training and mentorship to junior analysts, helping them develop technical and analytical skills related to fraud detection and risk management.

● Communicate findings and insights to senior management, presenting data-driven recommendations for risk mitigation and operational improvements. Key Achievements:

● Received client accolades for workflow suggestions and tools implementation

● Successfully led the integration of a new fraud prevention software tool that decreased false chargebacks by 10%.

● Played a key role in achieving compliance during audits, ensuring zero non-compliance issues related to fraud prevention.

Trainer, Payment Risk Operations & Fraud Analysis

Wipro Pvt Ltd - Hyderabad

July 2020 – October 2022

● Designed, developed, and delivered customized training programs to enhance the fraud detection capabilities and risk management knowledge of employees across various levels.

● Conducted workshops and seminars to raise awareness about current fraud trends, best practices for payment risk management, and the latest industry regulations.

● Provided one-on-one coaching and mentorship to team members, focusing on improving their ability to identify fraud patterns, escalate risks, and manage cases effectively.

● Evaluated the performance of trainees through assessments and feedback, tracking progress and adjusting training programs to address specific knowledge gaps.

● Developed training materials, including manuals, e-learning modules, and quick-reference guides, to support ongoing learning and development.

● Coordinated with department heads to identify skill gaps and develop targeted training initiatives aligned with organizational goals.

Key Achievements:

● Successfully onboarded 250+ new employees, equipping them with the knowledge and tools to detect fraud and minimize risks in their first three months.

● Created a fraud detection playbook used as a reference by the entire team. Designed a performance tracking system that helped identify training needs and improved team efficacy Team Lead, Payment Risk Operations & Fraud Analysis I-Process Pvt Ltd (Offrole at ICICI Bank), Hyderabad, India 02 July 2018 – 18 July 2020

● Analyzing every transaction processed by the customer using some applications like Finacle, I-view,etc., to make sure whether those are genuine transactions or not.

● Any offline risk (AML, offsite payments, skimmers at ATM) and trends found while investigating the transactions

● Assist the Operations Manager in planning and executing day-to-day operations to ensure that activities are efficiently performed to meet process goals and objectives

● Oversee the scheduling and deployment of operations personnel to ensure that all tasks and responsibilities are covered adequately

● Monitor the operational efficiency and productivity, identifying areas for improvement and implementing strategies to optimize performance

● Daily / Weekly connect with the Team Leads to discuss performance

● Ensure that the shrinkage and attrition for the span are under control

● Work with the Operations Manager to develop and execute long-term plans and strategies to achieve company goals

EDUCATION

● M.Tech, Software engineering, KU — Warangal, Aug 2015

● B.Tech, Computer Science & engineering, JNTU — Warangal, March 2012

● Intermediate, MPC — Warangal, March 2008

● SSC — Warangal, May 2006

CERTIFICATIONS

● Authorised Certifying Trainer (ACT)

● Instructional Design certified

● Facilitation Skills Certified (TTT workshop)

● Master Trainer wipro certified

● Completed Wipro Interview Certificate Program

TECHNICAL SKILLS

● Technology & Tools: Vmware, Virtualization, Excel

● Payment Systems: ACH, Moola, Card Networks (Visa, MasterCard), e-wallets (PayPal, Apple Pay)

● Other: JIRA, Tableau, Power Bi, Google sheets

ADDITIONAL INFORMATION

● Adept at presenting complex information clearly and effectively to diverse audiences.

● Proven track record of improving team performance through training and leadership.

● Fluent in English, Telugu

● Awarded "Best Trainer of the Month" three times in 2024 for consistently delivering New hire training with 100% throughput

● Recognized as Best Performer of the Year for contributing to team initiatives

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