Customer Service Agent

Jessika Gray

********@*****.*** 501-***-**** Conway, AR

SUMMARY

Seasoned professional with 21 years of customer service expertise, including remote support and retail environments. Excelled in resolving customer issues, sales, and CRM software management at ResultsCX WFH. Seeking a Remote Customer Service Agent role to leverage strong communication and problem-solving skills. WORK EXPERIENCE

ResultsCX (remote) Wichita Falls, TX

Customer Service Retail Representative Oct 2023 - Aug 2024

• Offered full time employment within the company but no positions were available.

• • Delivered outstanding customer service, efficiently resolving customer inquiries and issues to ensure satisfaction.

• Assisted clients with product selection and purchase processes, tailoring solutions to meet their needs.

• Employed strong communication and problem-solving abilities to promote a positive brand image and improve customer relations

ResultsCX WFH Saint Joseph

Customer Service/Sales Associate Oct 2022 - Mar 2023

• Delivered high-quality customer service, adeptly addressing inquiries and guiding product selection to enhance client satisfaction.

• Exceeded sales targets through persuasive communication and in-depth product knowledge.

• Managed customer complaints with a focus on empathy and resolution, maintaining professionalism throughout the interaction process.

Superior Senior Care Little Rock AR

Personal Care Assistant Mar 2013 - Oct 2023

• Provide personal care assistance to clients, including medication administration under supervision, ensuring their

• daily living needs are met with dignity and respect.

• Offer companionship and emotional support to enhance clients' quality of life and foster a positive, supportive

• environment.

Gray Construction West Helena, AR

Receptionist Mar 2008 - Jul 2016

• Managed multi-line phone system, effectively routing calls and providing information to ensure seamless communication.

• Coordinated schedules for appointments and meetings while supporting office administration through accurate data entry and organized filing.

AutoZone West Helena

Sales Representative Jun 1998 - Aug 2003

• Delivered high-quality customer service, assisting with product selection and ensuring satisfaction through knowledgeable recommendations.

• Managed sales transactions efficiently while maintaining store organization and meeting predefined sales objectives. EDUCATION

Central High School

High School Diploma, High School

Helena, AR

May 1995

SKILLS

Decision Making • Time Management • Placing Orders • CPR • Multitasking • Get Along Well With Others • Hard Worker • Great Communication • Microsoft PowerPoint • Home Care • Persuasive Speaking • Active Listening • Customer Service Skills • Caregiving

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