Customer Service Home Health

Professional Summary

Reliable and adaptable professional with experience in customer service, transportation, retail leadership, and home renovation. Strong problem-solver with excellent communication skills and a commitment to helping others. Proven ability to manage responsibilities independently and as part of a team. Community-focused, with over a decade of service on a nonprofit board.

Work Experience

Driver – Self-Employed

Trenton, MO 2022 – 2025

Provided reliable transportation services for the Amish community

Maintained punctual scheduling across rural and long-distance routes

Ensured the safety and comfort of passengers in various weather and road conditions

Built trusted relationships through consistent, respectful service

Cashier / Customer Service – 7th Heaven Smoke Shop

Trenton, MO 2019 – 2024

Served as 3rd in charge; often called in to resolve conflicts and handle issues off-hours

Delivered friendly and efficient service to a regular customer base

Processed cash and card transactions with accuracy and speed

Assisted with inventory, product displays, and restocking

Promoted customer loyalty through exceptional service and product knowledge

Home Health Aide – Access2Care

Remote November 2019 – October 2020

Supported clients with daily living activities including bathing, dressing, and mobility

Assisted with light housekeeping, meal preparation, and grocery shopping

Provided companionship and monitored patient well-being

Followed care plans while maintaining patient dignity and confidentiality

Flipping Houses – Self-Employed (Kelly Dowling)

Peoria, IL 2010 – 2018

Purchased, renovated, and sold residential properties for profit

Oversaw all aspects of home flipping including budgeting, contracting, and design

Coordinated with inspectors, city officials, and tradespeople to meet deadlines and codes

Enhanced property value through strategic remodeling and staging

Education

Dental Technology Certificate

Long Beach City College – Long Beach, CA January 1986 – August 1986

Skills

Supervisory & Leadership Experience

Conflict Resolution & Problem Solving

Cash Handling & Register Operation

Customer Service & Communication

Time Management & Organization

Sales & Product Knowledge

Reliable Driver with Clean Record

Home Renovation & Property Flipping

Food Preparation & Personal Care Assistance

Certifications & Licenses

Valid Driver’s License

Additional Information

Served on the Board of Directors for Green Hills Community Action Agency (GHCAA) for 11 years

Currently Vice President of the Board (5 years)

Passionate about helping others and making a difference in the community

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