Customer Service & Data Entry Professional

MARK STEVENS JR.

R EMOTE CUSTOMER SUPPORT

& DATA ENTRY P ROFESSIONAL

PROFILE

Organized, dependable, and tech-savvy professional with 10+ years of administrative and client-facing experience. Skilled in communication, data entry,

virtual collaboration, and problem-solving. Ready to provide top-tier support in fast-paced remote

environments.

EDUCATION

EXPERIENCE

Jan 2023 -

Present

Feb 2018 -

May 2022

Freelance Admin Support Remote

Provide virtual assistance to small business clients: calendar management, data entry, customer inquiries.

Maintain accurate records, process orders, and resolve basic tech issues via email and phone. Support e-commerce shops with returns, inventory data, and customer feedback. Freelance Admin Support

Mar 2010 -

Feb 2018

SKILLS

Remote Customer Service

QuickBooks (Online)

Email & Chat Support

Microsoft Office & Google Workspace

Conflict Resolution

CRM Familiarity (Salesforce, Zendesk, etc.)

+202-***-**** • *************@*****.*** • 8542 Freyman Dr., Apt. 204, Chevy Chase, MD 20815 DC Superior Court • Washington, DC (Hybrid)

Managed and reconciled financial records and daily transactions with a strong attention to detail. Provided accurate data entry and account support for escrow payments and disbursements. Interacted with legal professionals and the public in a professional and helpful manner. Accounting Technician

DC Superior Court • Washington, DC

Led a small team handling data processing, scheduling, and court filings. Supported daily public inquiries and document review. Gained hands-on experience with scheduling software and form processing. Deputy Clerk / Team Lead

2010 - 2011 Trinity Washington University

Master of Art - Communication

2000 - 2005 Kent State University

Bachelor of Business Administration - Finance

TECHNICAL PROFICIENCIES

MS Excel

QuickBooks

Zoom

Slack

Google Drive

Outlook

Github

Remote Work Tools

Data Entry & Accuracy

Problem Solving

Time Management

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