Customer Service Front Desk

Katandra Durden

*** **** *** ****** *** ** Valdosta, GA 31601 229-***-**** ************@*****.***

PROFESSIONAL PROFILE

Experienced front-line customer service professional backed by 12+ years of front desk, office administration, and retail experience. Follows all company policies, procedures, and guidelines to ensure consistent quality and patient confidentiality. Seeking a transition into the medical field with a patient-focused organization offering cross-training, advancement, and a long-term career path.

Excellent phone, verbal, written, and interpersonal skills for effective and thorough communication.

Fast learner that functions well independently or as part of a team with minimal supervision.

Excels in fast-paced, multi-task, service driven work environments without sacrificing quality or missing deadlines.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Manages priorities and deadlines to meet quality standards with accuracy and consistent attention to detail.

EMR/EHR Systems and Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Outlook, Word, Excel, and PowerPoint 30 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION AND CERTIFICATIONS

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

JWI Logistics – Alexander, ME 04/2023 – Present

Lead Trainer / Retail Merchandiser (PRN)

Provide training, complete inventory checks, and remodel store and grand openings.

Set up, organize, and display merchandise on sales floor.

Interface effectively with clients and managers in a positive, cooperative, and professional manner.

Follow company policies, procedures, and position guidelines.

Valdosta Housing Authority – Valdosta, GA 10/2019 – 02/2024

Receptionist / Office Administrator

Completed administrative activities to ensure efficient day-to-day operations of the office.

Handled inbound and outbound telephone calls, scheduled appointments, and maintained files.

Assisted with placement of residents in class, prioritized workload, and provide professional customer service.

Brees Creative Learning – Valdosta, GA 05/2012 – 10/2020

Receptionist / Administrative Assistant

Acted as initial point of contact for vendors, students, families, and visitors.

Handled inbound and outbound telephone calls, scheduled appointments, and maintained files.

Completed administrative activities to ensure efficient day-to-day operations of the office.

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