Configuration Management Scrum Master
Resume:
Michele Lori Rubinstein
Gaithersburg, MD 20878
Cell Phone: 301-***-****
E-Mail: *****@***.***
Summary:
A proven and innovative IT professional with over 20 years of experience in all phases of the lifecycle with a specialty in Configuration Management including:
oSoftware/system development configuration management,
oHardware configuration management (CM),
oDocumentation/program artifact CM and Release and Deployment.
Outstanding mentoring capabilities to all organizations. Effective in the training of new employees for success in conducting training and providing services.
Strong ability to create and foster a team environment.
Strong in working proposals for Configuration Management, Engineering, Risk Management, Systems Engineering and ITIL lines of business
Strong in defining processes and leaning processes
I hold certifications as a Six Sigma Greenbelt, ITIL Expert and ITIL Foundations and Intermediate Instructor.
I have been a second line manager with teams of up to 20 people. I have a background in development and systems analysis.
I have been the project manager in converting enterprise toolsets on time and on budget.
Proven project manager in converting tool sets to new networks on programs
Perform on Agile, Waterfall and hybrid lifecycle program types.
Worked as a Scrum Master
Experience:
Configuration Manager/Scrum Master/Release Manager
CompTech (ECWM)
10/2024 – 05/2025
I am a Configuration Management (CM) Architect and Configuration Manager, responsible for designing and standing up CM program solutions for the ECWM program. Created a new CDRL process for deliverables to the DLA customer and helped to stand up new processes for the team. I am responsible for:
Creating and maintaining the Configuration Management Plan
The change management processes and successfully incorporating them into the ECWM program
Proven leadership to drive change on program and drive deliverables to completion
Communicating routinely with the customer and stakeholders across all levels of the organization to provide program success
Maintaining Release compliance
Provide Data Migration expertise to convert from a legacy system to a new record keeping system
Using Agile SAFe working as the Scrum Master for the Data Migration team. Our Kanban board is in Jira
Created the CM Auditing process for the program
With my success with CM, I was asked to become a Scrum Master for the Data Migration team. I have created a cohesive team, and we are adding members and have been able to have a successful Pre-Mock Migration and Mock Migration. We are successfully migrating production data.
Experience:
Configuration Manager
Jacobs (GFEBS)
11/2022 – 07/2023
I am a Configuration Management (CM) Architect and Configuration Manager, responsible for designing and standing up program solutions for the GFEBS program. Created SharePoint areas for documentation, the Change Boards, the Baselining of documents and the new CDRL process. I was responsible for standing up new processes for baselining software and deploying CM controlled baselines.
Responsible for creating the Configuration Management Plan
Stood up change management processes and successfully incorporated them into the GFEBS program
Proven leadership to drive change on program and drive deliverables to completion
Possess strong communication skills and routinely interacts with the customer and stakeholders across all levels of the organization to provide program success
Created a centralized and repeatable PMR slide deck and PMR process for the customer that was CM controlled
Experience:
Configuration Manager, Release Manager
Leidos (FS2)
02/2022 – 10/2022
I am a Configuration Management (CM) Architect and Configuration Manager responsible for designing and standing up program solutions for the FS2 program. I designed the Release and Deployment area, the Change Boards, the Baselining of documents and oversaw the redesign of the Configuration Management area of the program. There were 4 task areas that were working independently, and I brought them together to work as one.
Responsible for creating the Configuration Management Plan, the Change Board Charters and delivering the Release and Deployment Management Plan
Led the overhaul of the change management boards
Streamlined the AWS oversight program
Streamlined the CDRLS process
Possess strong communication skills and routinely interacts with the customer and stakeholders across all levels of the organization to provide program success
Release notes were kept in Confluence
Maintained the Kanban board in Jira
Experience:
Service Asset Configuration Management, Service Delivery Manager
Leidos (ITEMS UFS)
8/2019 – 02/2022
I am a Configuration Management (CM) Architect and Service Asset Configuration Management (SACM) Service Delivery Manager (SDM), responsible for designing and standing up program solutions for the ITEMS UFS program. I designed the Release and Deployment area, the Change Boards, the Baselining of documents and oversaw the completion of the 180,000+ hardware asset audit for the customer.
Responsible for creating the Configuration Management Plan, the Change Board Charters and delivering the Release and Deployment Management Plan
Led the completion of the hardware audit totaling more than 180,000 deployed to 150 sites worldwide, utilizing 3 different program teams. The first time in the 17-year history of the program this was completed
Defined new hardware auditing standards and procedures to complete
Stood up change management processes and successfully incorporated them into the ITEMS UFS program
Proven leadership to drive change on program and drive deliverables to completion
Possess strong communication skills and routinely interacts with the customer and stakeholder across all levels of the organization to provide program success
Worked with the customer to improve the Enterprise ServiceNow toolset to work across programs
Experience:
Enterprise Configuration Management Architect
Chenega Decision Systems (GFEBS Army Contract)
5/2018 – 8/2019
I am a Configuration Management (CM) Enterprise Architect, responsible for designing and standing up an enterprise solution utilizing ServiceNow for 4 projects under the US Army Program Executive Office Enterprise Information Services Project (PEO EIS). Managing all aspects of CM including Change Management, Release Management, Service Asset Management and the CMDB. I am coordinating with other ERPs in PEO EIS to consolidate processes and procedures at the enterprise level.
Responsible for creating training and processes as the GFEBS CM IPT
Responsible for creating GFEBS Portfolio CM plans
Responsible for the Change Management Process for ServiceNow
Created CM and ITIL training for GFEBS
Member of Enterprise Process Group working with Army Shared Service Center to define processes for shared tools.
Configuration Management Architect
Raytheon
2/2016 – 5/2018
As a Configuration Management (CM) Architect, responsible for working proposals as well as architecting CM solutions and providing input on existing solutions. I created the solution for the Cyber Systems Integration Lab (CSIL) which will be utilized by all the international Cyber programs for testing. On CSIL I was responsible for all aspects of CM from DM to the CCBs, to determining processes. I was responsible for auditing current programs to determine process lapses and improvement areas. I worked on the Jordan Air Force, NIC SOC, Longhorn, and SMORs proposals, where I was responsible for working with the engineering and cyber teams to architect the Configuration and Change Management solutions. I was creating repeatable proposal material including write-ups, graphics and Blue Team II materials. I used this material on multiple pursuits with some modifications. I was involved in gate reviews (5 – 9) for GPS OCX, Cobra Dane, NCSS Navy, MassDot, and others. ITIL Expert working with proposal teams to bid ITIL proposals from Black Hats through all proposal phases.
Systems Engineer – IT Systems Engineer Senior Staff
Lockheed Martin
10/2012 – 12/2015
As an ITSM SME, responsible for working proposals and architecting ITSM solutions and providing input on existing solutions. I assisted in creating metrics for programs to be reported to management. On proposals I was responsible for not only ITIL but also staffing, the compliance matrix, bidding the development environment, Risk Management, and Quality Assurance. I was responsible for helping poorly performing programs improve. I taught ITIL Foundations and intermediate classes for certification. Worked on standing up the ITSM framework for the NATO ANWI program, which was an AGILE program.
Configuration Data Management (CDM) Architect
Lockheed Martin
6/2010 – 9/2012
A CDM Architect, responsible for working proposals as well as architecting CM solutions and providing input on existing CDM solutions. Responsible for improving existing CDM solutions on existing programs. I assist in creating CDM metrics for programs to be reported to management. On proposals I have been responsible for not only CDM but also staffing, the compliance matrix, bidding the development environment and Quality Assurance. I am responsible for helping low performing programs return to high performing and start up new programs. These programs included:
· HR Access – Created the CM Process for release and control, restructured the Control Board processes to be more efficient and created a more structured development environment.
· IRHS – Stood up an AGILE development environment for an internal LM project.
· ATO (Australian Tax Office) – Utilized my ITIL skills to assist other ITIL experts to create ITIL processes to return the program to green.
CM Lead and Architect
NGI Program Lockheed Martin
9/2008 – 6/2010
As part of the NGI Team, I was responsible for managing the project start-up tasks for implementing the Configuration Management program processes and Rational tool architectures. During this time the Rational Synchronization Plan was delivered and approved, the Change Management process defined, and I worked with CJIS to design the Lockheed Martin Problem Report ClearQuest database. I was responsible for the Cost Account Manager duties on NGI as well as overseeing the Rational Tools, Data Management, Technical Writing, and the Change Control staff on program. Converted the development systems from unclassified to FOUO network. Named as Key Personnel
CM Architect
Lockheed Martin
2/2006 – 9/2008
I was responsible for architecting CM Solutions for government programs, poorly performing programs and other government programs needing new CM solutions. I set up control gate structures, documentation CM solutions, software CM solutions, and hardware CM solutions for CIA, Military and other government programs. I trained new CM staff and modified or created board structures in order to begin and/or enhance the CM process.
I was responsible for working proposals as well as architecting CM environments for new programs. I worked programs that needed CM assistance and provided tools guidance, process guidance and other CM guidance. I worked on internal CM groups which were designed to standardize the CM standards, tool set and stand-up procedures on new programs across IS&GS. As a part of this I created and presented briefings to the whole CM community within IS&G
CM Lead/Architect
Lockheed Martin
12/9/2002-2/2006
Responsible for leading the Builds and Control team as well as architecting the new ClearCase implementation for new and existing NGA programs. Responsible for ensuring process were adhered to. During my tenure the team continued to improve audit functions during builds and formed better customer relationships. CM had begun monthly tool trainings and became an integral part of the IEC team. Enforced adherence to CM policies and procedures. Helped to create CM metrics to identify areas of improvement. Worked with a CM/DM lead on a CMMI Benchmark. As a CM Lead, was tasked with setup of new programs ClearCase and ClearQuest environments as well as architecting the solution, which included a distributed development environment, processes and tools. Functioned as the backup Cost Account Manager on program for CM.
Education:
George Washington University
BBA, Information Systems 1985
Personal:
Clearances Secret (November 2018) / TS/SCI CI Poly (SSBI October 2022)
ITIL Expert Certification
ITIL Accredited Instructor
Certified Greenbelt (Six Sigma)
Member of Configuration Management/Data Management Working group for IS&GS
Member of an Enterprise-wide team determining the future process and tool sets for IS&GS
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