Account Manager Management

Rainee A. Williams

Evanston, IL

C: 708-***-****

E: ******.********@*****.***

LinkedIn Profile: https://www.linkedin.com/in/rainee-williams-55961a61/

PROFESSIONAL SUMMARY

Results-driven Account Manager with extensive experience in client relationship management, operations, and logistics. Proficient in Salesforce, Oracle, and Syspro, with a proven ability to optimize processes, drive customer satisfaction, and enhance business efficiency. Adept at cross-functional collaboration, problem-solving, and data analysis to deliver tailored solutions. Looking to leverage my expertise in account management and client success to drive revenue growth and operational excellence.

PROFESSIONAL EXPERIENCE

Associate Account Manager

Wheels, LLC Schaumburg, IL Apr 2023 - Present

Support Account Managers in daily operations, ensuring seamless account management and customer satisfaction.

Maintain and update client profiles in the Fleetview System to optimize fleet operations.

Coordinate vehicle transportation logistics from manufacturers and dealerships to end-users.

Manage and resolve client discrepancies through Salesforce case submissions.

Develop detailed reports to provide insights and track key performance metrics for client accounts.

Act as a liaison between support teams, facilitating communication and process alignment.

Establish and maintain strong client relationships through proactive communication.

Create Standard Operating Procedures (SOPs) to streamline account-specific processes.

Train and mentor new team members, ensuring smooth onboarding and alignment with company objectives.

Provide process improvement recommendations to management for increased efficiency.

Senior Operations Administrator

UPS Carol Stream, IL Oct 2023 - Mar 2024

Investigated and resolved discrepancies in inbound package processing.

Managed escalations for misplaced shipments to ensure prompt resolution.

Conducted inventory audits and cycle counts to maintain operational accuracy.

Collaborated with outbound teams to coordinate returns and optimize logistics.

Communicated with customers to address and resolve shipping discrepancies.

Account Manager

Transportation One, LLC Chicago, IL Aug 2021 - Mar 2022

Managed daily operations for multiple high-profile accounts, ensuring seamless load execution.

Built and scheduled shipments while negotiating rates with clients.

Provided clients with real-time shipment updates and resolved discrepancies.

Processed accessorial fees, including detention, lumper fees, and damage claims.

Collaborated with internal teams to optimize freight lanes and account efficiency.

Oversaw operations specialists, providing training and process improvement guidance.

Leveraged data-driven insights to improve account performance and client satisfaction.

Customer Operations Analyst

CJ Logistics, LLC Des Plaines, IL Mar 2022 - Oct 2022

Served as primary point of contact for customers regarding shipment delays and logistics concerns.

Organized and led client meetings to address operational challenges and optimize processes.

Managed reporting and data analysis to track shipment performance and identify improvement areas.

Assigned tasks based on analytical findings to maintain account efficiency.

Strengthened client relationships by proactively addressing issues and improving service levels.

Operations Coordinator

Coyote Logistics, LLC Chicago, IL Apr 2020 - Aug 2021

Managed and coordinated daily shipments, ensuring timely and accurate delivery.

Proactively identified and resolved potential issues to maintain operational excellence.

Maintained strong client and carrier relationships through clear and effective communication.

Monitored and enforced standard operating procedures for shipment management.

CONTRACTED ROLES

LinkedIn Deal Desk Strategist Oct 2019 – Jan 2020

Saunders Midwest Accounts Receivable Specialist May 2019 – Sep 2019

Compass Lexecon Billing Specialist Feb 2019 – May 2019

ReloDirect Accounting Coordinator Dec 2018 – Jan 2019

CoStar Group Accounts Receivable Analyst Sept 2015 – Feb 2018

EDUCATION

Southern Illinois University Edwardsville (SIUe)

Bachelor of Science in Mass Communications

Minor: Business Administration

TECHNICAL SKILLS

Salesforce, Oracle, Microsoft Office Suite, Syspro, Google Suite

MoveTrack, Xero, Expensify, Zendesk, Navisphere, Navision

FleetView, FleetWeb, Citrix, TTSLS, BAZOOKA

Data Analysis, Process Optimization, Customer Relationship Management

Strong Communication, Problem-Solving, and Cross-Functional Collaboration

KEY STRENGTHS

Client-Centric Approach

Process Improvement & Optimization

Strategic Relationship Building

Data-Driven Decision Making

Team Training & Leadership

Operational Efficiency & Logistics

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