Customer Service Care

JULIE EDWARDS

North Las Vegas / *********.**@*****.*** / Cell 510-***-****

To pursue employment in the corporate world utilizing my

office / legal knowledge and where my skill can be most beneficial.

PROFESSIONAL EXPERIENCE

USPS

12/2023 - Present

Letter Carrier

Las Vegas, NV

● Sorting and preparing mail at the post office

● Delivering and collecting mail along a designated route

● Collecting money for cash-on-delivery and postage-due mail

● Obtaining signatures for registered, certified, and insured mail

Anthem (Remote)

01/2021- 04/10/23

Customer Care Rep.

Las Vegas, NV

● Submit claims for / check status of prior authorizations for members, prescribers and service providers

● Analyze problems and provide information/solutions.

● Document inquiry outcomes for accurate tracking and analysis.

● Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

● Researches and analyzes data to address operational challenges and customer service issues.

● Some Medical terminology

Continental Messaging Solutions

02/2020 - 05/22/20

Call Center Representative

Las Vegas, NV

● Answer inbound calls using PC, keyboard, and headset while following client instructions.

● Navigate through customized scripting while addressing the needs of the caller, right from the start.

● Contact clients on behalf of the customer to assist with urgent matters.

USPS

04/2017 - 10/2019

Letter Carrier

Milwaukee, WI

● Sorting and preparing mail at the post office

● Delivering and collecting mail along a designated route

● Collecting money for cash-on-delivery and postage-due mail

● Obtaining signatures for registered, certified, and insured mail

Advance Care Services, LLC

09/2011 – 03/2017

Office Administrator

Milwaukee, WI

● Managed front office

● Data entry/timesheets, new client/new hire info

● Answered phones/customer service

● Created maintained new hire/client files

● Created/maintained spreadsheets

● Ordered/maintained medical records for new clients

● Conducted new hire orientation It

● Maintained nurses' calendars for client visitation

Legal Secretary [CareerTrac Professional Group

06/2011 – 09/2011

Crivello Carlson, S.C. – Milwaukee, WI

● Prepared documents for (e-file) filing to the court. Followed court filing procedures within required deadlines

● Experienced in formatting and editing

● Provided dictation support, handwritten and tapes as well as verbal. Managed calendars, scheduled meetings/conference calls/depositions and made travel arrangements for attorneys

● Answered phones, ordered supplies, disseminated correspondence for distribution

● Prepared minutes by transcription for client services that simplified and enhanced the production and management of electronic client documentation

Legal Assistant [Concord Professional Services]

09/2010 – 05/2011

Securities Exchange Commission, San Francisco, CA

● Created/Organized/Maintained pleading and correspondence files for litigation unit

● Coordinated the management of department filing system

● Reviewed incoming materials and made determinations on the need for assembly and preparation of legal documents

● Assisted attorneys in a wide variety of clerical support including faxing, copy jobs, scanning, preparing witness/exhibit binders/files and processing a variety of technical legal documents requiring no legal interpretation

● Excellent verbal and written communication skills

Legal Assistant [Team Persona] (Criminal Division/Strike Force)

10/2007 – 08/2010

US Attorney’s Office, San Francisco, CA

● Assisted AUSA(s) in a wide variety of clerical support including electronic case filing/under seal filing, examining, preparing docs., witness files and processing a variety of technical legal documents while following court rules and procedure documentation

● Reviewed incoming materials and made determinations on the need for assembly and preparation of legal documents

● Assisted in trial preparation, scheduled meetings/court appearances/depos/expert witnesses; created and maintained accurate files and records

● Responded to inquiries from attorneys, Judge’s chambers, court clerks, as well as law enforcement personnel, including FBI/US Marshal’s office; received visitors and provided requested information

● Made necessary travel arrangements/authorization and pre-obligation forms (transportation/hotel stay) maintained calendar for assigned cases

● Prepared correspondence to opposing counsel utilizing legal procedures and terminology requiring no legal interpretation

● Excellent verbal and written communication skills

EDUCATION

Concordia University, Milwaukee, WI

Human Resources Management – major

Business Management – minor

BA - incomplete

Merritt College, Oakland, CA

AA Degree/Certificate - Paralegal Studies

TECHNICAL SKILLS

MS Outlook, MS Word, MS Excel, MS Access, Word Perfect, iManage, IPRO Tech, Summations, Legal Solutions, Alcatraz, LexisNexis, WestLaw, PowerPoint, Pacer, Data Safe, Redlining, SAP, TEA, PeopleSoft, data entry, transcription/dictation, typing 60 wpm. ten-key adding machine

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