Customer Service Quality Assurance
Resume:
Tamara WILSON
Center Point, AL *****
*******@*****.***
Professional Summary
• Over 10 years experience in management, customer service, and sales
• Energetic leader with a keen ability for prioritizing and assessing client needs
• Excellent interpersonal communication, marketing, and sales skills
• Knowledge of various forecasting, management, and scheduling programs Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Truck Driver Class A CDL
Dollar General-Bessemer, AL
June 2024 to June 2025
• Inspect Truck on a daily
• Unload material to store
• Reload products
General Warehouse Staff
Dollar General-Bessemer, AL
February 2012 to June 2024
• Unload inbound shipments safely and move products to the correct destination
• Efficiently stage and load the merchandise in the appropriate areas
• Repackage, count and inspect products for quality assurance
• Prepare and repackage damaged products while notifying the appropriate staff Assistant Manager
Wal-Mart-Montgomery, AL
December 2006 to March 2011
• Educate and train associates on merchandise planning and improvement processes
• Evaluate staff key performance indicators
• Stimulate the sales performance of various departments
• Ensure compliance with company policies and procedures upholding accountability Sales Manager
Men’s Warehouse-Saginaw, MI
June 2003 to June 2005
• Assign sales territories, set goals, and establish training programs for their associates
• Provide outstanding customer service
• Manage customer concerns in a professional manner
• Comply with all procedures for tail balances, stock counts, opening, closing and follow through with all paperwork
Executive Director
Tammie’s Tender Care-Saginaw, MI
October 2001 to March 2004
• Operated self-contained home-based daycare for children ranging from 6 weeks to 10 years
• Provided safe and healthy home-like environment for children while away from their parents
• Duties included meal planning and preparation, child supervision planned playtime activities
• Handled all receivable and marketing and facility management Education
Certification in Commercial Drive License
Anderson and Aberson Transportation-Midfield, AL
September 2023 to Present
Accounting and Business Management
Northwood University-Midland, MI
August 1992 to May 1995
Skills
• Employee Evaluation
• Forecasting
• Budgeting
• Order Picking
• Profit & Loss
• Facilities Management
• English
• Shipping & Receiving
• Sales Management
• Sales
Certifications and Licenses
Forklift Certification
February 2012 to Present
Food Handler Certification
Driver's License
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