Office Manager/Customer Service/Data Entry

Professional summary Office Manager with over ** years of extensive expertise in sales, customer retention, and leadership, driving business growth and enhancing client satisfaction. Proven track record in developing innovative marketing strategies and streamlining processes to boost revenue and efficiency. Passionate about fostering collaborative environments and mentoring teams to achieve outstanding performance and morale. Jessica Colõn

Office Manager

14550 F.M 1008, Dayton, Texas, 77535 / 936-***-**** / **************@*****.*** Employment history

JAN 2017 - MAR 2022

WILLIS, TEXAS

Office Manager, TWFG

AUG 2013 - JUN 2016

WILLIS, TEXAS

Office Manager, State Farm Insurance

• Created relationships with existing customers to maintain a high level of Customer Retention from the existing book of business while building new relationships to increase customer sales.

• Collaborated with an internal team to properly qualify potential candidates while maintaining confidentiality of highly sensitive personal records, documentation and background information.

• Worked on all claims that came through the State Farm branch. Conducted follow ups to ensure the process was moving correctly. In charge of ensuring all parties involved in the claim (customer, State Farm claim reps, adjustors, restoration companies and any contractors involved) were always in understanding with one another in each step of the claim.

FEB 2012 - AUG 2013

WILLIS, TEXAS

Sales Representative, State Farm Insurance

Managed customer relations, enhancing satisfaction and retention. Developed marketing strategies, expanding client base. Achieved monthly sales targets, boosting revenue.

Streamlined policy documentation, ensuring compliance. Streamlined policy issuance processes, ensuring timely completion of documents and enhancing client satisfaction through efficient service.

Analyzed market trends to identify potential clients, successfully expanding the client base and contributing to overall business growth.

Fostered a collaborative team environment, providing mentorship and support that improved team performance and morale.

Led cold calling efforts, achieving top sales status in life, health, and banking insurance. Surpassed monthly and quarterly sales targets consistently, enhancing customer trust. Delivered attentive customer service, building strong, personal client relationships. Enhanced communication skills, leading to increased customer requests for my service. Utilized listening skills to provide exceptional service, resulting in repeat business. Achieved top sales rankings by leveraging cold calling strategies, significantly expanding client base and increasing overall revenue.

Partnered with clients to assess insurance needs, fostering trust and loyalty, resulting in repeat business and referrals.

Delivered personalized customer service by actively listening to client concerns, enhancing satisfaction and retention rates.

Education

MAY 2008

DAYTON, TEXAS

Dayton High School

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