Customer Service Assistant Manager

Senior Credit Card Specialist

First National Bank of Omaha-Greeley, CO

April 2021 to August 2023

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average.

• Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy

• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines

• Participated in regular training sessions to stay updated on new products/services/features as well as best practices for delivering exceptional customer experiences

• Maintained detailed records of all interactions using CRM software to track customer preferences, history of inquiries/resolutions for future reference

• Contributed positively to team morale through active participation in team meetings/activities fostering a collaborative work environment focused on achieving shared goals

Assistant manager

Check Into Cash-Greeley, CO

April 2020 to April 2021

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

Waitress

IHop-Greeley, CO

June 2016 to February 2017

• Took food orders and entered them into computer

• Assisted customers in sales transactions as well as cash register operations.

• Maintaining good customer service, processing transactions quickly and accurately

• Daily stock of merchandise.

Waitress/Crew Chief

IHop-Loveland, CO

September 2015 to May 2016

• Took food orders and entered them into computer

• Assisted customers in sales transactions as well as cash register operations.

• Maintaining good customer service, processing transactions quickly and accurately

• Daily stock of merchandise.

Cashier

Jerry's Market-Greeley, CO

2011 to 2012

• Assisted customers in sales transactions as well as cash register operations.

• Maintaining good customer service, processing transactions quickly and accurately

• Daily stock of merchandise.

Sales Rep

Walmart-Midland, TX

September 2010 to November 2011

Assist customers in sales transactions, cash register operations.

•Cash register operations.

Cashier

Walmart-Greeley, CO

August 2008 to August 2009

Maintaining good customer service, processing transactions quickly.

•Cash register operations.

Cashier/Shift Manager

Sav 0 Mat-Greeley, CO

December 2007 to June 2008

•Assist customers in sales transactions, cash register operations.

•Daily stock and handling of dept merchandise.

•Daily record keeping on both merchandise and cash deposits.

Customer Service Rep

StarTek-Greeley, CO

October 2005 to October 2006

• Maintaining good customer service, processing information quickly and accurately.

• Handled customers requests and complaints.

Education

High school diploma or GED

Skills

• CRC (Less than 1 year)

• Typing

• Microsoft Word

• Organizational skills

• Microsoft Excel

• Administrative experience

• customer service (10+ years)

• Microsoft Office

• Bartending

• RETAIL SALES (5 years)

• Restaurant management (6 years)

• 40 wpm (4 years)

• RECEPTIONIST (Less than 1 year)

• Microsoft Outlook

• Hospitality

Certifications and Licenses

Driver's License

Additional Information

Skills:

• Type 35-40 wpm

• Customer Service Oriented

• Ability to work with a team as well as independently

• Strong interpersonal and communication skills

• Strong computer and phone etiquette skills

• Strong organizational, time management and multi-tasking skills

• CRC Certified

Contact this candidate