Healthcare Professional

Kerri McCaughey Putnam, CT ***** 860-***-**** ****************@*****.***

Professional Summary

Motivated and compassionate healthcare professional with 28 years of experience in medical assisting, patient advocacy, and healthcare administration. Nationally certified with a proven ability to deliver exceptional patient care, streamline office operations, and support interdisciplinary healthcare teams. Currently pursuing an Associate of Arts in Social Work/Case Management, with long-term goals in case management and behavioral health. Eager to transition into an administrative, health navigator, or part-time medical assistant role where strong organizational and interpersonal skills can drive positive outcomes for patients and organizations.

WORK EXPERIENCE

Disability Assistant ForHealth Consulting at UMass Chan Medical School Shrewsbury, MA Feb 2025 – Jul 2025

Reviewed disability supplements for accuracy and completeness; prioritized urgent clinical cases and communicated findings to senior medical staff.

Ensured all case handling followed HIPAA regulations; acted as privacy decision-maker for client information.

Coordinated with medical professionals to collect clinical information and resolve incomplete documentation.

Managed case distribution, mail processing, and client transportation logistics.

Provided responsive customer service to clients and healthcare providers.

DSNP Health Navigator Blue Cross & Blue Shield of Rhode Island Providence, RI Oct 2023 – Feb 2025

Managed a caseload of up to 250 medically complex members, performing health risk assessments and developing care plans in collaboration with interdisciplinary teams.

Conducted home and community outreach, ensuring members accessed necessary healthcare and social services.

Advocated for members' needs, arranged transportation, facilitated referrals, and supported medication access, improving care plan adherence and member satisfaction.

Educated members and families about benefits, preventive care, and social determinants of health.

Administrative Assistant Elite Handyman Services, LLC Putnam, CT Nov 2021 – Feb 2025

Streamlined administrative processes, increasing operational efficiency by 20%.

Handled client communications, scheduling, invoicing, and payments using QuickBooks.

Maintained accurate records and managed appointment calendars.

DSNP Support Specialist Randstad Professionals US (Blue Cross & Blue Shield of RI) Providence, RI Nov 2022 – Oct 2023

Supported clinical staff through member outreach, correspondence, and appointment coordination.

Generated regular reports and managed virtual meetings via Teams and Zoom.

Provided administrative support for departmental projects and member services.

Nationally Certified Medical Assistant (Contract/Staff Roles) Multiple Locations: UMMHC - Harrington Physician Services, Complete Staffing Solutions, Center for Bone and Joint Care, UCONN Health, Lifespan Physician Group, A to Z Primary Care May 2015 – Aug 2022

Delivered clinical and administrative support in busy outpatient settings, serving up to 30 patients per day.

Conducted patient intake, pre-visit planning, and EHR documentation.

Performed phlebotomy, EKGs, spirometry, vision/hearing tests, vaccinations, and specimen collection.

Educated patients on health management and preventive care.

Medical Assistant Instructor Lincoln Technical Institute Lincoln, RI Jul 2013 – Jun 2014

Designed curriculum and delivered instruction for clinical medical assisting students.

Provided hands-on training in vital clinical skills and evaluated student performance.

EDUCATION

Associate of Arts in Social Work/Case Management (In Progress) Community College of Rhode Island Warwick, RI Feb 2023 – Present

Associate's degree in healthcare administration University of Phoenix Online Feb 2008 – Jul 2010

Certificate: Pharmacy Technician Quinebaug Valley Community College Danielson, CT Feb 2022 – May 2022

Certificate: Recovery Support Specialist CCAR Recovery Coach Academy Hartford, CT Nov 2019

Certificate: Medical Administrative Assistant Katharine Gibbs School Providence, RI Dec 1997 – Jun 1999

National Certification: Certified Clinical Medical Assisting National Health Career Association Leawood, KS Feb 2017 – Sep 2017

CERTIFICATIONS & LICENSES

NRCMA (Nationally Registered Certified Medical Assistant)

RMA (Registered Medical Assistant) Certified Medical Assistant (NHA)

EMR (Electronic Medical Records)

Valid Driver’s License

KEY SKILLS

Patient Advocacy & Support Care Coordination & Case Management

Electronic Health Records (Epic, Athena Health)

HIPAA Compliance & Documentation

Administrative Operations & Scheduling

Clinical Procedures (Phlebotomy, EKG, Vitals)

Insurance Verification & Billing

Communication & Interpersonal Skills

Microsoft Office Suite, QuickBooks, Google Workspace

Behavioral Health & Crisis Intervention

References available upon request.

Contact this candidate