Data Entry Customer Service

KELSEA ATUATASI

253-***-**** ******.********@*****.***

Skills Summary

• 8 years of Customer Service

• 2 years Cash Handling • Sorting/organizing • Cleaning

• 4 years of Data Entry •Multi_tasking •Communication

• 4 years of Front Desk experience •Skilled in Technology •Creativity

• 4 years experience scheduling/Administrating

• GPS software /tracking

• Microsoft (Word, Excel, PowerPoint, etc)

About Me

My goal in life is to have a healthy and excellent balance between my professional and personal life. I always believed that gaining experience and learning more as I go, was a great start. I am a focused and motivated individual, ready to learn, and grow. In each wonderful company I have worked for, I made a difference as much as I learned from not only the job but for others around me as well. From years of sales/marketing to hospitality, and maintenance I always believed it’s best to look for a big opportunity, and strive for it. As I gained experience I soon realized what it is I want to do for my career and that is to help others. My family and even former employers have suggested that college would be an excellent start for my career path, so being able to be flexible with my time of working, school, and my family is amazing and helps me gain a more of a focused and productive mindset. To be able to spend time with my daughter and build a future for her while working to help others build a future for themselves and their families would be my greatest accomplishment. Experience

Customer Service Representative (Temporary) – Jazwares (via Logic Staffing) Duration: 1 Year

• Delivered exceptional customer support via Zendesk, assisting with RMAs, returns, product issues, and replacement requests.

• Maintained accurate data entry of customer and order information to ensure efficient case resolution and tracking.

• Trained in clear, thorough communication to provide high-quality, empathetic customer experiences.

2

• Supported in-office operations one day per week, including order fulfillment for replacements, handling RMAs, and processing RTS (Return to Sender) items.

• Collaborated with internal teams to ensure timely and accurate resolution of customer concerns. After my contract ended, I was sincerely thanked by Jazwares for providing exceptional customer support—and gifted a Squishmallow I still proudly keep. I'm incredibly grateful for the opportunity to work with such a fantastic team. During my time there, I learned how to communicate effectively with customers via live chat, enhancing my problem-solving skills beyond traditional phone support. The role also helped me grow in IT support by improving how I manage customer orders, order reports, and maintain organizational workflows. Facilities Coordinator

International Paper (Contracted through Holaday Parks) Duration: 2 years

As a Facilities Coordinator, I was responsible for managing a range of logistical and operational tasks to support daily facility operations. My core responsibilities included:

• Coordinating inbound and outbound shipments, including the creation of shipping labels and documentation for both domestic and international deliveries

• Handling all deliveries and logging shipment information using Microsoft Excel and internal tracking systems

• Sorting and distributing incoming mail and packages efficiently

• Managing and reconciling financial data related to shipments and facility expenses Additional Projects and Responsibilities:

• Assisted with facility maintenance tasks including light bulb replacements and deep carpet cleaning

• Operated and tested various power equipment safely and effectively

• Supported planning and coordination of company events and meetings This role provided me with valuable experience in the manufacturing industry and expanded my skills in logistics, facilities operations, and cross-functional coordination. Additional Work Experience:

3 years as an Shipping Coordinator at Walmart

I worked as a warehouse shipping coordinator at Walmart. From that I’ve gained experience in warehouse management such as 3 years of shipping and receiving, troubleshooting repairs, forklift training, organizing and stocking pallets, organizing and sorting products and merchandise, pallet jacket, loading and unloading trucks, packaging and shipping orders, processing online orders. It was a great opportunity to gain experience in warehouse and marketing.

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