Sales. Marketing, Customer Service, Organizational

ERIN REAGAN

****.********@*****.*** 707-***-****

PROFESSIONAL EXPERIENCE

Mercedes-Benz of Fairfield – Sales, Marketing & Business Development Fairfield, CA Jan 2021 – Mar 2025

- Awarded Sales Support Person of the Year (2022) and named Employee of the Month within first six months.

- Built lasting client relationships by educating customers on vehicle functionality and providing ongoing support post-purchase.

- Managed client files and task timelines, consistently meeting internal deadlines with accuracy.

- Oversaw and grew the dealership’s social media presence, targeting local businesses and planning community event partnerships.

- Generated accurate lease and financing quotes using up-to-date APR rates, helping clients make informed purchase decisions.

- Delivered a luxury customer experience with professionalism, responsiveness, and follow- through.

- Tracked custom vehicle orders, lease expirations, and trade-ins using Excel and internal databases.

The Clubhouse at Rancho Solano – Banquet Sales & Marketing Coordinator Fairfield, CA May 2019 – Dec 2020

- Responded to client inquiries and created tailored event estimates, securing repeat bookings and positive referrals.

- Coordinated and led site tours, working closely with clients to confirm event details and logistics.

- Managed up to three events per day, ensuring all specifications (timelines, budgets, menus, décor) were flawlessly executed.

- Created Banquet Event Orders (BEOs) and led day-of event coordination, ensuring seamless client experiences.

- Collaborated cross-functionally with chefs, servers, and vendors to meet high expectations and last-minute changes.

- Promoted events and offerings across multiple social media platforms, increasing brand visibility and event inquiries.

Humanity’s Team – Assistant Affiliate Director (Remote) Sep 2018 – Jul 2019

- Managed affiliate communications and tracking through Infusionsoft, ensuring accuracy and engagement.

- Distributed marketing assets to promote major campaigns, including Global Oneness Day.

- Maintained affiliate payment schedules and profile updates using Microsoft Excel and CRM tools.

- Developed and scheduled social media campaigns to support affiliate growth and event awareness.

EDUCATION

Concordia University, Irvine, CA

Bachelor of Arts – May 2019

Major: Business Administration (Management Emphasis) Minor: Marketing

Relevant Projects:

- Internship through Neighboring: Managed their client list and student helpers through Salesforce while assisting on marketing ads for their social media pages.

- Ventures & Entrepreneurship: Generated top class profits through hands-on merchandise sales, inventory tracking, and Excel-based reporting.

- Advertising Agency: Led winning team campaign for BMW’s Mini Cooper of Escondido, outperforming four other teams over a 3-month client pitch project.

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