Front Desk Agent
Resume:
Kayla Heid
Fort Gratiot, MI 810-***-**** **************@*****.***
To Whom It May Concern,
My husband and I are planning a relocation from Michigan to Southwest Florida to be closer to family and to pursue new career opportunities! We’ve grown to love the area and are ready to make it our permanent home! Upon accepting a position, we would relocate as soon as possible. Thank you for your time and consideration!
Kayla Heid
**************@*****.***
4087 Gardendale Drive, Apt. 311
Fort Gratiot, MI 48059
Professional Summary
Detail-oriented and dependable event professional with hands-on experience coordinating weddings and managing client needs from planning to execution. Skilled in cross-departmental collaboration, administrative support, and guest communication in high-volume hospitality settings. Key Skills
● Experienced Team Leader ● Event Coordination ● Concise Communicator
● Fluent with Canva ● Experienced Trainer ● Skilled Collaborator
● Management Experience ● Hospitality Experience ● Experience with Salesforce Experience
Sales Coordinator, DoubleTree by Hilton (Port Huron, MI) 5/2025 - Present
● Coordinated weddings and bridal showers from planning to execution for 30+ clients
● Oversaw event timelines and 10+ onsite personnel, ensuring timely service per BEOs
● Relieving higher management by handling extra administrative workload
● Assembled welcome gifts and assisted with set-ups to create personalized experiences
● Able to quickly learn programs such as Salesforce (Delphi), Pep, OnQ, Canva, Kipsu and multiple Microsoft Suite applications
● Provided tours tailored to bridal suite guests
Front Desk Agent, DoubleTree by Hilton (Port Huron, MI) 7/2022 - Present
● Handled up to 80 guest calls daily and managed additional guest email inquiries
● Checking in 100+ customers on a regular basis
● Lead trainer for new Front Desk Agent hires, trained according to Hilton brand standards
● Managed payments, reports, and pre-arrival requests with attention to detail
● Created and maintained front desk staff systems such as daily checklists and guest chat logs
● Addressed guest complaints promptly, but escalated issues to management when appropriate Team Manager, Bella Bolla, 11/2019–7/2022 (Port Huron, MI)
● Supervised staff and delegated tasks amongst other staff
● Managed inventory, cash handling, and POS operations
● Promoted weekly specials through creative food photography
● Developed menu specials and supported food prep and deep cleaning tasks Ice Cream Shop Shift Lead, Lakeshore Smokehouse (Lakeshore, MI) 5/2018 – 9/2019
● Led shift operations, taking customer orders and resolving issues
● Maintained inventory and organized stock to streamline operations
● Trained new hires and ensured adherence to company service standards
● Customized menu offerings based on available inventory
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