Customer Service Care
Resume:
Dylan Richardson
*******************@*****.***
I have more than five years of tracking packages, specializing in high priority medical packages. I take great pride in my work and always strive to exceed expectations. Due to recent layoffs, I am looking for my next role.
Skills and Abilities.
· Familiarity with medical terminology and shipping procedures.
· Strong organizational and communication skills.
· Proficient in use of computer systems and tracking software.
· Attention to detail
· Organizational skills
· Strong work ethic
· Problem solving
· Administrative and technical abilities
· Quick learner
· Attention to detail
· Team player
· Good verbal and written communication
· Compassionate
•History of working with special needs children
Work Experience:
United Parcel Service / UPS March 2019 – August 2024
Intermediate customer Care- Remote – Customer Service
I Monitor and manage the shipment and delivery of medical packages. I Ensure timely and accurate delivery of packages to the correct destinations. I am comfortable with the use of tracking systems to update and maintain records of shipments. I often Communicate with healthcare partners, patients, or clients regarding the status of their shipments.
Clark County Parks and Recreation - Las Vegas, NV July 2016 – Feb 2019
Supervisor
Worked with children and adults (ages 6-22) with special needs. In a ratio of 11:1.
It was a fast-paced work environment and there was a need to maintain a positive attitude. We attended to children's needs individually and on an educational basis.
I made visits to schools to make sure they were following all inclusion guidelines
.
Education:
Truckee Meadows Community College
Associates Degree, Psychology / In progress
High School, Diploma
Volunteer Work
The Nevada Childhood Cancer Foundation
Camp Cartwheel, Counselor 2015-Present
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