Customer Service Representative
Resume:
Ramona Farmer
Charlotte, NC *****
******.********@*****.***
Professional Summary
Customer-service oriented professional able to provide administrative support and function as primary interface between patient and provider. Facilitates efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
* Academic Honors Recognition / Dean's List.
* Experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
* Works cooperatively in diverse teams and communicates well with others. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Connexus Resource Group-Charlotte, NC
December 2024 to February 2025
Answered all questions in regards to members calling in about their healthy benefits, also responsible for assisting members with paying utility bills and placing orders if applicable per their health plan. Reimbursement Specialist
CareMetx, LLC-Charlotte, NC
December 2023 to February 2024
Contacted insurance companies to verify eligible medicine for disbursement for patients for coverage Amazon Delivery Driver
One love logistics-Grand Rapids, MI
January 2023 to October 2023
Responsible for delivering customers packages in a safely and timely manner while on the road. Ticket and Gate Agent
Avflight-Grand Rapids, MI
July 2022 to December 2022
Responsible for making sure passengers have luggage checked in and have their boarding passes and are checked in properly to board the aircraft in a timely manner Machine Operator
ABC Undercar Products Group-Grand Rapids, MI
November 2021 to July 2022
Operated machine and made sure parts were of quality for the customers . Environmental Services,and Patient Transport
Metro Health Hospital-Grand Rapids, MI
July 2021 to November 2021
Do daily cleaning of patients rooms taking out the trash, sanitizing rooms and making sure it’s clean and free of germs as much as possible. When patients discharge out of their room I am responsible to clean and sanitize the room in its entirety. I Also transport patients to and from X-ray or procedures or labs and discharge by walking them to the front entrance or which ever entrance they are leaving from. Patient Service Representative
Spectrum Health-Grand Rapids, MI
February 2020 to December 2020
Gave great customer service to patients, made sure that patients got checked into their appointments, took copays and answered phones, giving patients whatever information they called in for. Phlebotomist
Michigan Blood-Grand Rapids, MI
November 2018 to March 2019
* Greeted donors and registered them
* Took vitals and went over screening questions with donors
* Performed phlebotomy on donor and helped them through their donation process Call Center Representative
Teleperformance USA-Grand Rapids, MI
March 2017 to October 2018
Worked in a call center for AT&T taking inbound phone calls in a retention area make sure customers stay happy and answer any questions that I could answer for them and also helped with fixing bills and possibly switching to other services that will fit customers need Dietary Aide
Heather Hills Nursing Home-Grand Rapids, MI
August 2015 to February 2017
* Cooked and prepared meals for residents.
* Supervised kitchen staff when manager was off duty Key Holder / Clerk
Ago-Grand Rapids, MI
March 2013 to September 2014
* Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
* Issued receipts, refunds, credits, or change due to customers.
* Maintained an awareness of all promotions and advertisements.
* Assisted in processing and replenishing merchandise, monitored floor stock and ensured. Residential Support Staff
MOKA Disability Services-Grand Rapids, MI
June 2011 to October 2012
* Supported residential activities and functions through active planning and participation.
* Took steps to establish a positive rapport with residents.
* Exhibited sensitivity and warmth and promoted a concern for the rights of residents. Education
Associate in Medical Administrative Assistant
Ultimate Medical Academy - Tampa, FL, US
December 2014 to September 2015
High school diploma
East Kentwood High School - Kentwood, MI, US
September 2001 to May 2004
Skills
• Communication skills
• Epic
• Caregiving
• Dietary aide experience
• Medical Terminology
• ICD-9
• Typing
• Laboratory Experience
• Workday
• Insurance verification
• Patient Care
• Venipuncture
• Dietary Aide Experience
• Laboratory experience
• Customer service
• Copywriting
• Telemarketing
• Medical office experience
• Supervising experience
• Cooking
• Front desk
• Computer skills
• Medical Scheduling
• Technology sales
• Meal Preparation
• retail sales
• Phlebotomy
• Patient care
• Retail sales
• EMR systems
• Vital Signs
• Microsoft Access
• Hospital experience
• EMR Systems
• Inside sales
• Medical records
• Medical Office Experience
• Driving
• Hospital Experience
• Medical coding
• Restaurant experience
• Clerical experience
• Documentation review
• Kitchen Management Experience
• Negotiation
• Injections
• Medical Records
• Medical terminology
• Medical Coding
• Insurance Verification
• Environmental Services
• ICD-10
• Google Docs
• Vital signs
• Cash handling
• Windows
• Medical scheduling
• iOS
• HIPAA
• Medical receptionist
Certifications and Licenses
Driver's License
RBT Certification
Contact this candidate